Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Cedar Rapids, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
404 reviews
5 stars
300
4 stars
26
3 stars
10
2 stars
10
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and professionalism of employees like Steven and Roman, there were significant complaints about rude service and unhelpful staff, particularly regarding issues with promotions and account management.
Sales Issues
Numerous reviews highlighted problems with incorrect charges, misleading promotions, and difficulties in processing trades and upgrades, leading to frustration among customers.
Store Experience
Customers reported mixed experiences with the store environment, including issues with long wait times, lack of stock, and unsatisfactory resolutions to problems.
Employee Performance
Several employees received commendations for their exceptional service, particularly Steven, who was noted for his multitasking abilities and customer care, while others were criticized for being unprofessional or unhelpful.
- MKMatthew KizerDec 22, 20255.0Excellent service. The gentleman working was swamped but handled it with grace and aplomb
- KOKB OMearaDec 5, 20251.0They screwed up installation twice on my Wife’s new phone. Locked her out the first time for 24hrs. The second time for 48 hrs. iPhone 17’s They also lied to us about their home internet. Promised me 5g but gave me Internet “lite”.
- LTLandon TaylorDec 4, 20251.0Went to pick up an online order. They told me it wasn't there. Then they canceled my order because i didn't come to pick it up. Then i lost my promotions so the phone was twice as much.
- SMSam McGuireNov 29, 20253.0Store smells like weed. Remember your account Pin, even thought Verizon says all you need is an ID... People were helpful, but verizon as a corporation stinks.
- JRJulian RNov 25, 20255.0Giovanni was professional and handled my situation with my phone that was not an easy task so greatly, he handles not just me for 5 hours but was able to take on 7 different customers in a very timely manner! Remind you the 5 hour phone deal was an issue with the Verizon tech support and not on his end. My experience was a long one however it was not unpleasant Dude deserves a raise
Frequently Asked Questions About Verizon
What products does the Verizon store in Cedar Rapids offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection from brands like Verizon Wireless, Samsung, Apple, Motorola, and more.
What are the store hours for the Verizon store at 1100 Blairs Ferry Rd NE?
The store is open Monday to Friday from 9 AM to 9 PM, Saturday from 10 AM to 8 PM, and Sunday from 10 AM to 7 PM.
Does the Verizon store support in-store pickup for orders?
Yes, in-store pickup is available at this Verizon Authorized Retailer location.
What payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are supported by the staff at the Verizon store?
The staff supports both English and Spanish languages.
Can I recycle my old electronics at the Verizon store?
Yes, the store offers electronics recycling services.
How can I contact the Verizon store in Cedar Rapids?
You can call them at +1 319-432-6152 or email Info@victra.com.
Which nearby businesses can I visit after shopping at Verizon?
Nearby you can visit Everbowl for healthy smoothies, Starbucks for coffee, or Buffalo Wild Wings for food and drinks.
Are there other mobile phone stores near the Verizon location?
Yes, nearby mobile phone stores include Sprint Store, SmartphonesPLUS, T-Mobile Authorized Retailer, and another Victra — Verizon Authorized Retailer.
What nearby services are available for wellness or relaxation near the Verizon store?
You can find Dominique M LMT for massage therapy, Asteria Spa and Prime IV Hydration & Wellness for medical spas, and Esthetics by Tori Smith for beauty and hair removal services nearby.