Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mililani, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
217 reviews
5 stars
185
4 stars
12
3 stars1
2 stars
6
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Ashley, Rainy, and Jeff.
Cleanliness
The store was noted for maintaining a high standard of cleanliness, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, there were also complaints about unprofessional behavior from some employees and unresolved issues, indicating inconsistency in service quality.
Efficiency
Customers frequently mentioned quick service and efficient transactions, often being in and out of the store in under an hour.
- DUD1crzydzzy UJan 4, 20265.0Thank you thank you!!!! For having the phone Samsung A54 in-stock and not pushing up-sale for another phone that I did not ask for without checking if said phone was in shock. Plus checking another location if same phone was in-stock.THANK YOU for going above and beyond on customer service. Main reason for not choosing current phone styles without micro SD card slot is mainly with AI services on the rise requiring "storage/ram" , cloud services may be next being taken up as temporary memory storage for AI companies. So we the consumer will get the short end. Money will always be the factore consumer paying $10 vs $$ from big business. Sorry again THANK YOU!!!
- LSLittle SGMJan 1, 20262.0Easy to get help, yes. Polite, yes. LAZY, YES! We went in for a simple problem. We needed a new screen protector to replace one that had cracked. After checking, the employee (one of two, a male) reported that they were out and suggested trying the other Verizon store down the road. My wife asked if he could call and check. He said, " Sorry, I don't have their number. Really? One, you are Verizon. If you don't have it, I don't believe that being 2 or fewer miles apart means your stores have never called one another to check on items. Two, you have cell phones and access to Google on your phone to help and find the number, then call for us. But, NO. Customer service, I guess, has changed, and now the goal is to do as little as possible.
- UUUptonNov 28, 20251.0When I walked into the store, I overheard multiple employees engaged in personal conversations. I waited for over 30 minutes without anyone acknowledging me or offering assistance. It was clear their personal discussions were taking priority over customers. I eventually decided to leave and take my business to another Verizon store.
- PMPeter MalterreNov 25, 20255.0Rainey was very helpful. She was patient and knowledgeable. Excellent customer service
- ACAlexis ColeNov 8, 20255.0The store maintains a high standard of cleanliness, and the employees consistently provide exceptional assistance. Rainy, in particular, offered outstanding support by dedicating her time to address my inquiries. Her expertise regarding Verizon products is truly remarkable. Furthermore, her approachable demeanor allowed for a relatable discussion and comprehensive advice on all products of interest. I will gladly recommend this store to others. My sincere gratitude extends to Rainy, John, and Roz for their collective efforts.
Frequently Asked Questions About Verizon
What types of products does Victra offer at the Mililani Verizon Authorized Retailer?
Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable devices, accessories, device protection, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What are the store hours for Victra at 95-1830 Meheula Pkwy in Mililani, HI?
The Victra store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays 9:00 AM to 7:00 PM, and Sundays 11:00 AM to 5:00 PM.
Does Victra offer in-store pickup services for online orders?
Yes, Victra provides in-store pickup services so customers can conveniently collect their orders at the store location.
Which payment options are accepted at the Victra Verizon Authorized Retailer in Mililani?
They accept multiple payment methods including American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any wireless device accessories available at this Victra location?
Yes, Victra sells various accessories including audio accessories, cases and protection, power accessories, and device protection.
What languages are supported by the Victra store in Mililani?
The store team can assist customers in English and Spanish.
Can customers recycle electronics at the Victra Verizon Authorized Retailer in Mililani?
Yes, Victra offers electronic recycling services to support responsible device disposal.
What nearby dining options are available around the Victra store?
Nearby dining options include Gyu-Kaku Japanese BBQ, Taps & Apps Brewpub, Subway, Saito & Pho III, McDonald's, Wingstop, Infinitea cafe, and Poke Stop Hawaiian restaurant.
Are there any nearby financial institutions customers can visit after shopping at Victra?
Yes, Navy Federal Credit Union and Hawaii State Federal Credit Union are close by for banking and financial services.
What nearby amenities could I visit to relax or enjoy recreational activities around the Victra store?
Visitors can enjoy Mililani Mauka Gazebo Park for outdoor recreation, or stop by Starbucks for coffee and refreshments nearby.