Business Details
4-831 Kuhio Hwy, Kapaa, HI
96746, United States
Certified by Verizon • Feb 22, 2026
(808) 647-2115
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kapaa, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
153 reviews
5 stars
132
4 stars
9
3 stars0
2 stars
3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and knowledge, particularly highlighting Natasha and Caleb as exceptional representatives.
Staffing Issues
Several reviews noted that the store was often understaffed, leading to long wait times and inadequate customer service.
Positive Experiences
Numerous customers reported positive experiences, with many expressing gratitude for the assistance they received during challenging situations.
Mixed Feedback
While many reviews were positive, some customers experienced poor service or issues with staff knowledge, indicating inconsistency in service quality.
- GSgabe shulman5 days ago5.0Big thank you to Caleb for staying late to help us replace a phone we lost on our vacation, despite a lot of obstacles and tech issues. But really, he was so positive, basically a stand up comedian. By the time we were done, he made my auntie feel like Ohana there. Thank you Caleb!!!
- NMNancy MartinFeb 19, 20265.0The man who helped me (Jay at Kapaa, HI store) was wonderful. Watching him work so patiently with an elderly woman before me was a study in compassion. My experience was equally positive.
- GMGlennah MichelleJan 17, 20265.0My phone went swimming in the ocean and I went to this Verizon store. Caleb was so friendly and helpful! He turned a bummer situation into a great experience. Super thankful for his help!
- MDMARVIN DEFINITELYDONEITSep 30, 20255.0Excellent experience. And wonderful service!
- LMLarry MSep 27, 20255.0It was a very nice experience took a bit but we joked around and made the best out of my wife’s phone and mine going down at the same time. Aloha
Frequently Asked Questions About Verizon
What type of retailer is Victra in Kapaa?
Victra is a Verizon Authorized Retailer offering a full range of wireless devices and accessories.
What products does Victra offer?
Victra offers smartphones, tablets, home internet, smartwatches, audio accessories, cases, power accessories, sim cards, laptops, wearable devices, home phone replacement, and mobile broadband.
What brands are available at Victra in Kapaa?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What are the store hours for Victra in Kapaa?
Victra is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup service.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra provide free Wi-Fi for customers in store?
Yes, Victra offers free Wi-Fi in their store.
What nearby dining options are there around Victra in Kapaa?
Nearby dining options include Kenji Burger, McDonald's, Superhero Sushi and Thai Food, El Rey Del Mar, VIP Treats and Sweets, Waipouli Deli and Restaurant, Shivalik Indian Cuisine, and Da Kine Foods Inc.
Are there any local attractions near Victra that customers might visit?
Customers can explore Windward Hikes, Kauai Adventure Photography Workshops, Wyland Gallery, Ambrose's Kapuna Surf Gallery, and Kapaa Missionary Church near Victra in Kapaa.
Where can customers find nearby conveniences like grocery stores or banks near Victra?
Near Victra, customers can find Safeway and Foodland grocery stores, as well as American Savings Bank for their banking needs.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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