Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kapaa, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
148 reviews
5 stars
127
4 stars
9
3 stars0
2 stars
3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and patience, particularly highlighting Natasha and Caleb as exceptional representatives.
Staffing Issues
Several reviews noted that the store was often understaffed, leading to long wait times and inadequate customer service during busy periods.
Product Knowledge
Customers frequently commented on the staff's expertise and ability to assist with various phone-related issues, enhancing their overall experience.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences due to unhelpful staff or unresolved issues, indicating inconsistency in service quality.
Store Environment
The store's atmosphere was described as friendly and welcoming, contributing to a positive shopping experience despite some operational challenges.
- MDMARVIN DEFINITELYDONEITSep 30, 20255.0Excellent experience. And wonderful service!
- LMLarry MSep 27, 20255.0It was a very nice experience took a bit but we joked around and made the best out of my wife’s phone and mine going down at the same time. Aloha
- LSLionel SilvaSep 17, 20255.0The best customer service I've ever had! Caleb had made what could have been a dreadful situation into a well informative and pleasant experience! I've never had a Verizon Representative that had the knowledge, patients, and above all a friendly , helpful and positive attitude like Caleb's... He made everything easy to understand and I am deeply grateful to have had him help us!! Thank you ever so much for your time and patience Caleb!!
- NLNadia lagmayAug 26, 20255.0Quick and Easy and great customer service.
- TMTeam MeierAug 13, 20255.0Caleb and Charles are the best!! Very helpful and patient We would highly recommend them both Thanks for all your help guys
Frequently Asked Questions About Verizon
What type of retailer is Victra in Kapaa?
Victra is a Verizon Authorized Retailer offering a full range of wireless devices and accessories.
What products does Victra offer?
Victra offers smartphones, tablets, home internet, smartwatches, audio accessories, cases, power accessories, sim cards, laptops, wearable devices, home phone replacement, and mobile broadband.
What brands are available at Victra in Kapaa?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What are the store hours for Victra in Kapaa?
Victra is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup service.
What payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra provide free Wi-Fi for customers in store?
Yes, Victra offers free Wi-Fi in their store.
What nearby dining options are there around Victra in Kapaa?
Nearby dining options include Kenji Burger, McDonald's, Superhero Sushi and Thai Food, El Rey Del Mar, VIP Treats and Sweets, Waipouli Deli and Restaurant, Shivalik Indian Cuisine, and Da Kine Foods Inc.
Are there any local attractions near Victra that customers might visit?
Customers can explore Windward Hikes, Kauai Adventure Photography Workshops, Wyland Gallery, Ambrose's Kapuna Surf Gallery, and Kapaa Missionary Church near Victra in Kapaa.
Where can customers find nearby conveniences like grocery stores or banks near Victra?
Near Victra, customers can find Safeway and Foodland grocery stores, as well as American Savings Bank for their banking needs.