Verizon

4.7
199 reviews
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Business Details

67-1185 Mamalahoa Hwy, Kamuela, HI
96743, United States
(808) 731-8488
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kamuela, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
67-1185 Mamalahoa Hwy, Kamuela, HI
96743, United States

Hours

Reviews

4.7
194 reviews
5 stars
172
4 stars
10
3 stars
1
2 stars
3
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Adea and Maile for their exceptional service.

Professionalism

Many reviews noted the professionalism of the staff, with several customers mentioning how quickly and efficiently their issues were resolved.

Product Knowledge

Customers appreciated the staff's extensive knowledge about products and services, which helped them make informed decisions.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences, particularly with certain staff members being brusque or unhelpful.

Store Environment

The store was described as clean and welcoming, contributing to a positive shopping experience.
  • SK
    Steve Kittell
    Oct 25, 2025
    5.0
    ADEA is OUTSTANDING!
  • JH
    Jim Haley
    Sep 2, 2025
    5.0
    Professional, prompt, and quick.
  • SL
    Stasha Laa
    Aug 14, 2025
    5.0
    I recently went from prepaid to a plan again and the process could not have been easier and the promotion I received was more than beneficial. Adea assisted me and she is a super star, with her efficient and friendly service; greatly appreciated!
  • RM
    Richard Mallory
    Aug 12, 2025
    1.0
    I went to the store to see if the glass cover of my phone could be replaced. The worker asked to see the back of the phone and pronounced it too old. Her manner was brusque and dismissive. She needs a refresher course or conversation about politeness and how to welcome customers or potential customers. I doubt that I will ever return to this store.
  • JG
    Joe Gorman
    Jun 21, 2025
    5.0
    Adea was absolutely amazing. Helped me with my new phone set up. Courteous and professional.
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Frequently Asked Questions About Verizon

What products does Verizon in Kamuela offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon in Kamuela?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.