Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Honolulu, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
198 reviews
5 stars
162
4 stars
14
3 stars
4
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Joaquin, Taylor, and Amanda.
Long Wait Times
Several reviews highlighted long wait times due to insufficient staffing, with some customers leaving without service.
Mixed Experiences
While many customers had positive experiences, others reported issues with service quality and hidden fees.
Knowledgeable Staff
Customers appreciated the staff's expertise in explaining options and assisting with phone setups and transfers.
Store Management Issues
Some reviews criticized the store's management for poor staffing and organization, leading to frustrating experiences.
- MSMarc Suzuki6 days ago1.0Went here to sign up a new line the manager here noticed I do window cleaning asked me to do the window cleaning for her store and never payed me after cleaning after signing up my new phone on top of that I asked for a mobile WiFi unit I could use and she sold me a home WiFi router and then when I went back this manager she said you don’t know how to use it first time I went back gave her a chance and went home did what she said after googling which unit I have it’s a home WiFi router I go back to the store she still insists that I have a mobile unit plus I got charged way more than she told me It would cost unit wasn’t free I’m still having been payed for cleaning this store $260 for one phone and WiFi that I was told my bill would be the same because I was a new customer still to this day not one call back tells me she never asked for the windows to be cleaned don’t trust this place they will sell you anything to make a sale thank you for stealing from a small local bussiness still to this day not one correction because of this workers mistakes
- TSTimothy SilvesterSep 27, 20251.0One single employee working. Waited 30 minutes, had to leave. Awful store management. Don't come here.
- DCDong ChangAug 27, 20251.0Terrible service, and over charging. They add options with out my permission, found out later on when I checked on line account. Most of all, they are not corporate store, they are in direct store which they try take your money as much as they can. Adding hot spot use which I don't know. And insurance also. Trade option is not working for customer, they don't tell you better option. Please go to direct store( corporate store) , I strongly suggest you do not go there. Unless you have plenty money to donate.
- DDDarci DepnerAug 23, 20255.0Taylor was a 10 out of 10. Thank you for saving my vacation!! All you ladies were wonderful help!!!
- DBDaniel BarrAug 6, 20255.0Joaquin was very very helpful here I just got an I phone 16 and he made sure I was able to get an upgrade without extra charge ! Mahalo braddah ! I thought he was the manager but now I definitely think he deserves a raise super helpful and kind person overall experience was 10 out of 10 way better than the Apple Store !
Frequently Asked Questions About Verizon
What is Victra and what products do they offer?
Victra is a local Verizon Authorized Retailer in Honolulu offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
Where is the Verizon store located in Honolulu?
The Verizon store is located at 909 Kapahulu Ave, Honolulu, HI 96816, USA.
What are the store hours for the Verizon retail location on Kapahulu Ave?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup for orders?
Yes, the store offers in-store pickup service.
Can I recycle electronics at the Verizon store?
Yes, the Verizon store provides electronics recycling services.
What brands are available at the Verizon retailer on Kapahulu Ave?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Are there dining options near the Verizon store to visit before or after your appointment?
Yes, nearby dining options include On On Chinese Restaurant, Summer Cafe, Ululanis Hawaiian Shave Ice, Izakaya Nonbei (sushi), Dunkin' Donuts, Panda Express, Burgers on the Edge, Karaoke Hut Sports Bar and Grill, and Rigo Spanish Italian Restaurant.
Are there other mobile phone stores near the Verizon retailer on Kapahulu Ave?
Yes, nearby mobile phone stores include another Verizon location, Victra — Verizon Authorized Retailer, and an AT&T Store, which can provide additional wireless options for customers.
What nearby places can help customers access or enhance their visit to the Verizon store?
Customers can use nearby places such as Safeway for groceries and pharmacy needs, Starbucks or Summer Cafe for coffee, and Bank of Hawaii for banking services, making it convenient to combine errands with their Verizon visit.