Business Details
1440 Kapiolani Blvd, Honolulu, HI
96814, United States
Certified by Verizon • Feb 22, 2026
(808) 229-4831
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
"Victra is your local Verizon Authorized Retailer in Honolulu, HI.
Visit our Verizon Store in Honolulu for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection."
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
209 reviews
5 stars
94
4 stars
31
3 stars
24
2 stars
9
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.
Long Wait Times
Many customers reported long wait times and inefficient processes, leading to frustration during their visits.
Product Knowledge
While some staff were noted for their knowledge and helpfulness, others were criticized for lacking product knowledge and providing misleading information.
Billing Issues
Several customers experienced problems with billing, including unexpected charges and difficulties resolving issues with their accounts.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences highlighted, particularly regarding specific employees who went above and beyond to assist customers.
- PPPaulina PalaciosFeb 12, 20261.0Horrible customer service. My daughter went in, is an authorized user and her phone was broken. So she’s 2700 miles away from home with no phone. The ill trained worker said she wasn’t an authorized user. She asked for them to call me and they told her to find someone to help her. She left store asked bystanders to let her use their phone to contact me. I tried calling the store no answer. Called Verizon customer support, they confirmed she is authorized but they couldn’t get through to the store either. What?!? You’ve Got to be kidding me, that this is the customer support they provide.
- PKPaul KlinkJan 22, 20265.0Great experience each time I've been at this store
- HWH WaiDec 17, 20251.0Manager greeted me with discriminatory behavior. From the beginning he was blatantly rude and apparently is comfortable with using racial slurs towards black people and probably other races. All of my Asian colleagues are switching services in solidarity against racism.
- A老虎Dec 17, 20251.0I heard the store manager use a racial slur towards a black man as the black man was walking out. He called home several racial epithets which I won’t repeat. After I was finished I saw the gentleman who can is was still outside and told him what happened. He stated he would make a corporate report. I’m canceling my service. I’m Asian and this is just very shameful. He should be fired.
- AWAnne WatsonNov 12, 20255.0Victra Was amazing By listening to all my struggles with my phone GREAT SERVICE GEEZ YOU FOLKS NEED TO STOP MOVI G PEOPLE AROUND FRIM STORE TO STORE
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Certified February 22, 2026Yext Knowledge Graph
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