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Brand Certified

Verizon

3.8
(158 reviews)

Business Details

930 Valkenburgh St, Honolulu, HI
96818, United States
(808) 229-4122
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
"Victra is your local Verizon Authorized Retailer in Honolulu, HI. Visit our Verizon Store in Honolulu for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection."

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
930 Valkenburgh St, Honolulu, HI
96818, United States

Hours

Reviews

3.8
158 reviews
5 stars
93
4 stars
15
3 stars
10
2 stars
6
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude and unprofessional.

Staff Knowledge

Several reviews highlight a lack of product knowledge among staff, leading to customer frustration.

Store Experience

Customers report a range of experiences, from positive interactions with specific employees to dissatisfaction with the overall service and store policies.

Sales Practices

There are concerns about transparency in sales practices, with some customers feeling misled about pricing and service details.
  • AS
    Allison Smith
    Jan 29, 2026
    5.0
    Andrew was so helpful in fixing my phones
  • TC
    Teresa Cabrera
    Jan 28, 2026
    5.0
    Andrew was a great help on my phones
  • CM
    Charlie Martin
    Jan 22, 2026
    5.0
    Came in for upgrade and sonja heped me and was so kind andnknowlegable will only go to this store from here on out
  • MG
    My Girten
    Jan 22, 2026
    5.0
    Great experience fun staff and were super helpful
  • HH
    Herself
    Jan 14, 2026
    1.0
    Went to pay my bill. Staff said they no longer accept payments at that location where they only handle business accounts. AUWE!

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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