Best Buy

Reviews

• HY

  Hunter Young

  6 days ago
  3.0
  So many products were out of place and mislabeled that the $200 gaming mice appeared to be $60. It was nearly impossible to figure out what things cost without scanning each item or matching it to a tag, sometimes 2 shelves over.
• CG

  Carrie Gee

  Jan 5, 2026
  1.0
  Terrible experience trying to buy an oven from them! I had TWO broken oven ranges delivered from the factory on 2 separate orders/ occasions. Then they wanted more money to replace the oven when the third delivery attempt meant it was back ordered and the wait was 4 months! Any decent customer service rep would have just swapped the oven out and ate the extra $50 cost but Luis doubled down and said there was nothing he could do and not even a supervisor could help. Trying to get anyone to answer the phone locally and help sort out the issue is impossible. You get routed to their main number which is all automated and doesn’t understand any prompts so add that frustration on top of it taking forever for your appliance to arrive in working order. Apparently going to the store to pick it up takes over a week longer than delivery. Nothing has been fast or easy dealing with this. I do not recommend buying appliances with them. The warehouse does not open the boxes to check for damage BEFORE they deliver, which is a waste of everyone’s time. I wasted about 6 hours of my time on the phone, chat and email with customer service and preparing for a delivery that never came (twice!). The warehouse delivery guys never check the appliance back into the warehouse so it shows up as delivered in the system (this happened both times). Never again… I happily paid $200 more to have Lowe’s deliver an oven instead.
• JA

  Jhon Robin Agcaoili

  Dec 27, 2025
  1.0
  Had the worst in store experience today at this location. Customer service is so bad especially MADDY she was being rude and giving me some attitude. She was not helpful made me wait for 30 minutes on the side because she said I need the device not to be reset. She told me she needed the serial no. which I don’t know since i already reset the device then she made me wait for a long time. She left and other girl that replaces her told me that I cannot do the trade in because I needed to ship it out instead. MADDY could’ve told me that earlier instead I was there for an hour. Left with a disappointment. Definitely do online rather than in-store. Train your staffs to be better at customer service.
• VS

  Vicki Stepanenko

  Dec 27, 2025
  4.0
  Nothing against the store itself but someone needs to remove that light pole in the middle of the parking lot or wrap it in a cushion - didn’t see it and damaged my car real good today. It’s the first photo in the pics here and you can see that MANY cars have hit it. Unfortunate.
• NB

  Nicholas Bovona

  Dec 26, 2025
  1.0
  12/26/2025 Ordered a gaming monitor for curbside pickup at 12:00pm. After an hour of waiting I go inside show them I bought it and asked if I can just pick it up inside since I’m here. The lady at the front said I can’t do that (not sure why). After waiting 3 HOURS!! I check the status for my curbside order and it says the item is out of stock. Should have a better system. It’s not fair that I purchased an item for curbside pickup hours ago and then someone goes in the store buys the item and I lose out on something I purchased before them. Just saying.

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