Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed; while some staff were praised for being friendly and helpful, others were criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times for assistance, both for appointments and in-store help, leading to frustration.
Product Availability
Several reviews mentioned issues with product availability, including stock shortages and incorrect items being sold.
Store Management
There were complaints about poor management practices, including disorganization and lack of responsiveness to customer needs.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, highlighting specific staff members who provided excellent service.
PR
Pido Reign
Jul 21, 2023
5.0
Aloha! I would like to say first Mahalo to Apple Store Waikiki and to All
Excellent staffβs. Mahalo for taking care of my iPad problem and solve it. I would like to recognize MIKE and KAYLEE for their Terrific Services and Warm Greetings with Genuine Concern about My problem and solve it. Apple Store Staffs in Royal Hawaiian is Great!10/10
Mahalo again!πππ
RH
Rachel Hunt
Oct 27, 2022
5.0
Super friendly and helpful people, great and timely service. Highly recommend!
VM
Vignesa Moorthy
Jan 25, 2019
4.0
Great venue. Surprisingly not crowded considering the busy tourist belt.
Frequently Asked Questions About Apple Royal Hawaiian - Closed
What products can I find at the Apple Royal Hawaiian store?
You can shop for iPhone, Mac, Apple Watch, iPad, and other Apple products at the Apple Royal Hawaiian store.
Does the Apple Royal Hawaiian store offer technical support?
Yes, the Genius Bar at the Apple Royal Hawaiian store offers technical support and assistance.
Is the Apple Royal Hawaiian store currently open?
No, the Apple Royal Hawaiian store is currently closed.
How can I contact the Apple Royal Hawaiian store?
You can contact the Apple Royal Hawaiian store by phone at +1 808-931-2480 or via email at royalhawaiian@apple.com.
Where is the Apple Royal Hawaiian store located?
The store is located at 2301 Kalakaua Avenue, Honolulu, HI 96815, United States.
What payment methods are accepted at Apple Royal Hawaiian?
The store accepts debit cards and mobile NFC payments.
Does the Apple Royal Hawaiian store offer in-store pickup and delivery?
Yes, in-store pickup and delivery services are available at the Apple Royal Hawaiian store.
Is the Apple Royal Hawaiian store accessible to individuals with disabilities?
Yes, the store has a wheelchair accessible entrance for customers with disabilities.
Are there any nearby dining options to visit before or after shopping at Apple Royal Hawaiian?
Yes, nearby dining options include Five Star International Buffet, Noi Thai Restaurant, Noi Thai Cuisine, and Moana Surfrider Beach Bar, where you can enjoy a variety of cuisines.
What other shopping destinations are near the Apple Royal Hawaiian store?
Nearby shopping destinations include Apple Store Waikiki, Omega Boutique Waikiki, Fendi Honolulu Royal Hawaiian, Jewelry Kingdom Hawaii, Kith Hawaii, and Forever 21, offering electronics, fashion, jewelry, and more.
Are there any recreational or relaxation spots near the Apple Royal Hawaiian store?
Yes, nearby you can find Flawless Spa at Royal Hawaiian, Spa Royal Hawaiian, and Shaka Surfing Academy of Waikiki for relaxation and fitness activities.