Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
240 reviews
5 stars
124
4 stars
42
3 stars
23
2 stars
16
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and lack of training.
Wait Times
Customers frequently report long wait times, even with appointments, leading to frustration.
Product Knowledge
There are concerns about staff knowledge, particularly regarding Apple policies and technical issues, with some customers feeling misinformed.
Store Environment
The store is often described as busy and crowded, which can impact the overall shopping experience.
Positive Experiences
Despite the negatives, many customers have had positive experiences with specific staff members who provided excellent service.
- JWjoshua WDec 5, 20251.0Worst apple store on island employees are LAZY! said per their policy they can do a data transfer when its apple phones! Horrible rude service luckily att right by was more than happy to help great team over there
- DEDavid EDec 3, 20254.0Seemed OK. Just visited briefly. I dislike the elitest booking stuff it's posturing. Service at a phone store should be 1st in ... etc but it's an Apple Store thing. One can walk into any store for an android & for that matter Apple & get immediate service.
- CWChristine WileyNov 19, 20251.03 hour wait on day 1 - 4 hours on day 2. (Even with an appointment') You get tossed around and "serviced" by a kaleidoscope of employees in red shirts, none of whom could truly be dubbed "genius". The manager was actually the least effective of them all, , which is reflective on why a 30 minute simple fix turned into several hours over the course of two days. Too depleted to go into specific details, just know this shop will steal your soul.. Despite this knowledge and bad experience I walked out with 3 new phones and all the needed accessories, only to be told on my way out they actually had the part to fix my cracked phone, which was the original reason I entered the store. Originally I was told they didn't have the part - so I made a new purchase,- only after transferring my sim card to the new phone did they magically discover they had the part and could have repaired or replaced my phone for hundreds, instead of thousands in new equipment I didn't need. . The business model is high on sales, a bit of hostage takeover vibes and low on actual knowledge of the products.. . . save your time and energy and buy online. I'll never get those two days back. Apple Kahala , you can do better.
- UUUBMSB UBMSBOct 11, 20255.0Best Apple store I have been to -- in California, Ecuador, Asia, and here in Hawaii. Their experts really are, and they go out of their way to help even if you are a walk-in with no appointment.
- EEEltonOct 9, 20255.010-08-25 This afternoon my wife and I poked our heads into your Kahala store. We were greeted by a young gentleman named RYAN. We’re not quite ready to upgrade our iPhones but wanted to see the latest Apple products. RYAN showed us the Apple watches and IPhones. He was very patient and fully explained how your products worked. We are now hooked on the iPhone 17 Pro and your Apple Watches. We will return and hope to see RYAN again! Yes, we are Apple stock holders and have even more confidence in your products! Elton & Janis
Frequently Asked Questions About Apple Kahala
What products can I purchase at Apple Kahala?
At Apple Kahala, you can shop for iPhone, Mac, Apple Watch, iPad, and more Apple products.
What are the opening hours of Apple Kahala?
Apple Kahala is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Does Apple Kahala offer technical support?
Yes, you can get technical support at the Genius Bar at Apple Kahala.
Is Apple Kahala wheelchair accessible?
Yes, Apple Kahala has a wheelchair accessible entrance for customers.
Can I order online or pickup in-store at Apple Kahala?
Yes, Apple Kahala offers in-store shopping, in-store pickup, and delivery services.
What payment methods are accepted at Apple Kahala?
Apple Kahala accepts debit card payments and mobile NFC payments.
How can I contact Apple Kahala for inquiries or support?
You can contact Apple Kahala by phone at +1 808-738-4400 or email at kahala@apple.com.
Are there any free educational events at Apple Kahala?
Yes, Apple Kahala offers free Today at Apple sessions that you can join.
What nearby dining options are available around Apple Kahala?
Nearby dining options include Pretzelmaker, Subway for sandwiches, and Banán for desserts, perfect for grabbing a meal before or after your visit.
What other shopping opportunities can I find near Apple Kahala?
Near Apple Kahala, you can explore stores like 33 Butterflies for women's clothing, Liang of Hawaii or The Diamond Specialists for jewelry, and Banana Republic for designer clothing.
Are there any nearby services that might be helpful for Apple Kahala visitors?
Yes, nearby services include Bank of Hawaii ATM for banking needs, Verizon store for mobile phone services, and several real estate agents and mortgage services like Charles Schwab and Movement Mortgage.