Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
953 reviews
5 stars
470
4 stars
170
3 stars
85
2 stars
37
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being rude or dismissive.
Store Organization
Many customers found the store chaotic and disorganized, especially during busy times, leading to long wait times and frustration.
Product Knowledge
Some staff demonstrated excellent product knowledge and were able to assist customers effectively, while others were perceived as unhelpful or uninformed.
Appointment Issues
Numerous complaints about appointment scheduling, including long wait times and cancellations, leading to customer dissatisfaction.
Overall Experience
While some customers had positive experiences, many expressed disappointment with the service and management, indicating a need for improvement.
- DMDante McMaster2 days ago1.0They are pretty bad not to mention just apple itself having a terrible finding services, somehow when people tell me you have my information and location always I feel like maybe you can help me out with finding my damn AirPods…..
- AAAlpha2 days ago5.0They have all the apple stuff you would ever need. If you want to spend some money this is your place. I ordered online in the morning and it was ready for pickup in the afternoon. My experience was great! No problems at all The staff gave exceptional customer service. He was knowledgeable, friendly and well informed about the product details. The transaction was so smooth it made me want to buy more apple products. Id suggest that you browse online and make your decision. Purchase online if you can. Going into the store to "try out" a product is you just goofing around. It's simply you was their time, of I work there if get fed up with bad behavior like that and probably wouldn't treat you well. There's a million videos and reviews online. Do your own research.
- MPMar de PinaOct 30, 20252.0This is the only bad experience I have ever had at an Apple Store… my Apple Watch died, and since I stepped in the store I asked them if they did immediate replacements with Apple care because I was flying back home that day. They said yes, made me wait for 1.5 hours and… suprise! They did not to immediate replacements for any Watch models. Frustrating to say the least.
- SMSharif MatarOct 27, 20254.0It has everything. Mostly open air mall with plants is nice. But it’s super overstimulating and comercial - brands are all global luxury or non local stores and products. So not very local or authentic.
- MTMaui World TravelersOct 22, 20254.0You gotta love to hate Apple. That said, I've been a fan since the iPhone 3GS. I mainly use Apple Stores to check out the products hands-on, and to purchase items, never for support. Service has been good.
Frequently Asked Questions About Apple Ala Moana
What products can I find at Apple Ala Moana?
Apple Ala Moana offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more.
What are the operating hours of Apple Ala Moana?
Apple Ala Moana is open daily from 10:00 AM to 8:00 PM. Special holiday hours may vary, with some days opening earlier or closing later.
Does Apple Ala Moana provide technical support?
Yes, technical support is available at the Genius Bar at Apple Ala Moana.
Is there wheelchair accessibility at Apple Ala Moana?
Yes, Apple Ala Moana has a wheelchair accessible entrance for customers.
Can I order Apple products for delivery or pickup from Apple Ala Moana?
Yes, Apple Ala Moana offers both delivery and in-store pickup services.
What payment methods are accepted at Apple Ala Moana?
Apple Ala Moana accepts debit card payments as well as mobile NFC payments such as Apple Pay.
Is free Wi-Fi available at Apple Ala Moana?
Yes, free Wi-Fi is available inside Apple Ala Moana for customers.
What nearby restaurants can I visit before or after shopping at Apple Ala Moana?
You can visit nearby restaurants like Bubba Gump Shrimp Co., Olive Garden, or Mai Tai Bar Honolulu for a variety of dining options close to Apple Ala Moana.
Is there a transit or government office close to Apple Ala Moana that can help with local transportation services?
Yes, the Ala Moana Satellite City Hall is nearby which includes the Department of Motor Vehicles, useful for transportation-related needs.
Are there any shopping options near Apple Ala Moana for fashion and accessories?
Yes, nearby stores such as Levi's Store, Eco Town Select, and Samantha Thavasa Hawaii offer clothing and fashion accessories close to Apple Ala Moana.