Cricket Wireless Authorized Retailer

Reviews

• EH

  English Hawaii

  Mar 13, 2026
  1.0
  I had one of the worst customer service experiences I’ve ever had. The employee working at this Cricket store refused to help me with a simple SIM card issue and behaved extremely unprofessionally. After waiting about 20 minutes while she was on a personal video call, she became hostile when I asked a basic question about whether the replacement SIM card would solve my problem. Instead of helping, she threw my phone on the counter, accused me of “trying to be smart,” and told me to “get out of my store.” She also refused to give me her name or provide any information about how to file a complaint. I was left without phone service and without assistance, and had to rely on a stranger to help me find another location. Fortunately another Cricket store helped me immediately and resolved the issue in minutes. I also have video evidence of this interaction. This type of behavior should not happen in customer service.
• FF

  Fernando

  Feb 6, 2026
  5.0
  Very helpful. Perfect set-up.
• JW

  Janette Wells

  Jan 28, 2026
  5.0
  I came in with a water soaked broken phone and they saved the day. Thank you for the great deal!
• LP

  Levi Pene

  Jan 28, 2026
  5.0
  This location is awesome! Lele & Jay did an amazing job helping me & were so helpful! Bought me a new phone & also a portable battery pack. Best purchase ever!
• NA

  Nachen Albert

  Jan 11, 2026
  5.0
  the workers were veryy helpful i am so sorry to the beautiful lady cuss i forgot her name,all i remember wass lele she said something abt lele i think thats her name, to the btful women that worked on saturday 01/10/26 thiss review is for u there we go lol ,anyways she was veery helpful and verry nice and her service was beyond she got me what i neeeded in jst few minutes,i would recommend yall to go check out their store too❤️❤️ it wass a 10000000/10👌

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