Hawaii Cell Phone Repair

Reviews

• CJ

  Chantell Jackline

  Feb 14, 2026
  5.0
  10/10 recomend!!! Got me in and out in a quick hurry!!! Wonderful customer service and fixed my phone beautifully
• ZH

  Zsoltima H

  Feb 10, 2026
  5.0
  That was truly the best phone related experience I ever had. Friendly, kind and generous. Extremely knowledgeable and helpful. Beyond the store, on the phone for hours without solutions. Problem solved in less than a lunch break. Mahalo nui loa.
• NN

  Nakanishi

  Jan 30, 2026
  5.0
  Ho brah, if you need ur phone fix, dis da spot 🤙🏽 They get choke services, not just cellphones but fix Playstation and Xbox too. Levi and Ashley real knowledgeable, and super helpful. They explain everything so you know what’s going on, no make you feel dumb or rushed. Solid work, good prices, and real aloha service. Highly recommend, no can go wrong coming here
• MR

  Michelle Rodriguez

  Jan 30, 2026
  5.0
  Love this little tech shop 💙 its the blue building downtown next to the fire station. I went it to get my daughters phone screen fixed and ended up getting my watch battery replaced at the same time. Theyre locally owned and reasonably priced. They were able to fix my phone the same day before I had to make the drive back out to Pahoa. They even gave us free stickers for our cars that gets us $20 off our next visit!
• YY

  Yo Yo

  Jan 27, 2026
  1.0
  Thank you for your formal response. I am compelled to reply, as your blanket denial—based on what you claim is a review of records and footage—directly contradicts the facts of my experience and raises serious questions about the candor of your internal review. Your assertion that no interaction matching my description exists is untenable. The specific details I provided—the $50 "tear-down" demand for a screen protector issue, the immediate accusation of water damage without inspection, the employee's confrontational tone—are not generic complaints. They are a precise account of an anomalous and unprofessional transaction. Your claim that footage shows "no such incident" of hostile behavior is particularly concerning. It suggests one of three possibilities, each damaging to your stated commitment to transparency: 1. The reviewed footage is from an incorrect date or time. 2. The conduct was not captured by camera placement, or the audio—critical to documenting "yelling"—was not reviewed or is unavailable. 3. The review was not conducted with impartiality. You state your "standard procedure" is a visual inspection first. That is precisely what did not occur. The employee bypassed any inspection and proceeded directly to a baseless accusation and an exorbitant, inappropriate fee demand. This was a failure of your own protocol. You note that two other customers were present during this exchange. I am confident their recollection would substantiate the employee's unprofessional demeanor, as their presence is why I voluntarily ceded my place in line to attempt a reasoned discussion. There is no rational motive for me to fabricate this account. I have no prior relationship with your business, no history of negative reviews elsewhere, and nothing to gain except to warn others of a specific, jarring breakdown in service. My only "proof" beyond my own credible narrative is the defective screen protector itself, purchased from your store. Therefore, I must formally question the completeness of your investigation. A genuine review would have cross-referenced sales data for a screen protector sold approximately one month prior, identified the employee working at the time I visited, and reviewed all footage—with audio—from that period, not dismissed the account outright. Your offer to "investigate further" if I provide details feels performative, given your definitive public denial. True accountability would have involved a private request for those details before issuing a categorical rebuttal. My review stands as an accurate warning to consumers: a negative experience may not only be dismissed but may be met with a corporate denial that questions the customer's honesty without a demonstrably thorough inquiry. That, in itself, is profoundly telling.

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