Geek Squad

Reviews

• EB

  Earl Briones

  Nov 26, 2025
  1.0
  Tech support
• JR

  Jacob reina

  Jul 20, 2025
  1.0
  Super disappointing experience. I brought in my 2021 ASUS ROG G15 Strix Advantage because it kept shutting off randomly. At first, I thought it might be overheating, so I took it to Geek Squad to get it checked out. They ran a quick stress test and told me the GPU was failing and no real explanation, no in-depth diagnostic, just that. But when I got home and actually looked into it myself using Windows Event Viewer, I saw the real problem was related to Kernel-Power so basically, the system was getting hit with a power surge and shutting down to protect itself. Nothing to do with the GPU. And what did they do during the “diagnosis”? They installed this junk software called Driver Booster 12, which didn’t fix anything and just made the system run worse. It felt like a lazy guess and they almost had us paying for a repair that wasn’t even needed. Honestly, if you have a serious issue, you’re better off going to a place that actually does full diagnostics and understands the hardware and not just runs a stress test and gives a surface-level answer.
• MM

  Matt Mcpherson

  Jul 12, 2022
  5.0
  Very helpful
• LD

  Lessie Dumlao

  Jan 7, 2021
  1.0
  I have been trying to 2 days to reach them and I get put on hold thru the prompts on the phone. I cannot get anyone to call. What am I paying for from Geek Squad

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