Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,214 reviews
5 stars
1,663
4 stars
819
3 stars
383
2 stars
105
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about poor service, long wait times, and lack of assistance.
Product Availability
Several customers expressed frustration over inventory issues, including items listed as in stock online but unavailable in-store.
Installation and Repairs
Mixed reviews on installation services, with some customers satisfied while others reported ongoing issues and poor follow-up on repairs.
Checkout Experience
Customers frequently noted long wait times at checkout, with some experiencing unhelpful or dismissive staff.
Knowledgeable Staff
Many reviews highlighted the expertise of certain employees who provided valuable assistance and product knowledge.
- AMAmanda McAniff3 days ago5.0Always get our computer stuffs here
- RFRichard FaulknerDec 20, 20255.0Best buy .. Great place for your electronic needs .. TV's , Computers , Video Game consoles and many many more...
- BNBeverly NakamotoDec 17, 20255.0We worked with a very local guy who was really there to help us, the decision was easy. They will deliver to us on Friday.
- MCMichelle ContrerasDec 11, 20251.0I ordered an Oura Ring through Best Buy and needed to process an exchange. I contacted Best Buy customer service and was told the exchange had to be done in-store. When I arrived at the store, I was then told that because the order was placed through Oura, the exchange had to be handled by Oura directly. The associate took my ring and processed a return, which I later found out was the wrong action. I went back and forth between Oura and Best Buy, and both told me the exchange needed to be done in-store at Best Buy. I returned to Best Buy to explain everything, only to be told by a manager that they could not help me with the exchange. I was informed that the associate who processed my return “didn’t know what he was doing” and gave me incorrect information. The manager was passive-aggressive and told me there was nothing she could do because, and I quote, “I wasn’t there to see the exchange.” At this point, I have no product and no resolution — all due to mistakes made by Best Buy employees. This situation was not my fault, yet I’m the one left without the ring I paid for. This experience shows a clear lack of training, accountability, and customer care. If your order involves any Best Buy partners, expect confusion and zero support. I will never shop here again and strongly advise others to avoid this location.
- JJJensen Abhau (Jensuah)Dec 5, 20255.0i went here to get a new radio installed in my milf mobile (honda CRV). let me tell you, i haven’t felt this excited about something since i was nine years old and i got an xbox for christmas. the difference this time is… i spent MY hard-earned money on it, and i’m STILL super stoked. this is all thanks to ben and bryan who were nothing but kind, honest, and super efficient with the installation process. i've always wanted carplay so i could order chickfila on the road. how is that even legal? who knows. i will definitely be returning for any additional car audio i need. this is, in fact, the best best buy out there.
Frequently Asked Questions About Best Buy
What kind of products can I shop for at Best Buy in Aiea?
You can shop for TVs, computers, appliances, cameras, home electronics, and more expert-recommended electronics at Best Buy in Aiea.
What are the store hours for Best Buy located at 98-051 Kamehameha Hwy, Aiea?
Best Buy in Aiea is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does this Best Buy location offer in-store pickup and curbside pickup services?
Yes, Best Buy in Aiea offers both in-store pickup and curbside pickup services for customer convenience.
Is there wheelchair access available at the Best Buy store in Aiea?
Yes, this Best Buy location has a wheelchair accessible entrance to accommodate all customers.
Can I get my electronics repaired at the Best Buy in Aiea?
Yes, the store offers Geek Squad support and service repair for electronics.
Does the Aiea Best Buy accept debit card payments and paychecks?
Yes, this Best Buy location accepts debit cards and also allows customers to pay by paycheck. Cash is not required exclusively.
What nearby places can I visit before or after shopping at Best Buy in Aiea?
Nearby you can visit the Nix Performing Arts Center for theatre and dance performances, Paw Addicts Pet Care Services if you have pets, and Leonard's Bakery for delicious treats.
Are there any automotive repair shops near Best Buy in Aiea if I need car services?
Yes, several automotive repair shops such as Island Brake and Alignment, Eddie's Auto Repair, and Pearl City Auto Works are nearby for your vehicle needs.
Where can I find fitness and martial arts clubs close to Best Buy in Aiea?
Nearby fitness options include CrossFit Zeus NSC, Hawaii Wrestling Academy, O2 Martial Arts Academy, and BOXFIT808 Boxing and Fitness.
Does Best Buy in Aiea offer electronics recycling services?
Yes, the store provides electronics recycling services to help customers dispose of electronics responsibly.