CeX

Reviews

• MS

  Mo Saf

  1 day ago
  1.0
  TERRIBLE SERVICE, WANTED TO BUY A HARD DRIVE, COULD NOT EVEN LOOK AT THE PRODUCT WITHOUT BEING ASKED TO REMOVE MY HAT, WEIRD STAFF, STEREOTYPICAL BEHAVIOUR based on the colour of skin, avoid
• JR

  J D Rowley

  Apr 18, 2026
  5.0
  I wasn't going to leave a review but I just read some reviews and people are a bit harsh. I went in yesterday for a CPU I saw in the app. I went in, asked for it. The man found it and sold it to me. I had questions about the purchase, he answered them. Perfect. 5 stars. The shop is clean. The floors are clean, the displays are well put together. The staff are nice enough and must have the patience of god's to deal with "gamers" all day. I buy from cex more than any other shop or website or what ever. I have a very high level of trust for the hardware they sell. They have never sold me a dud. Last point. Why did you close the upstairs?
• AE

  After The Encore

  Apr 6, 2026
  2.0
  I went in to ask about some consoles and games, and they didn't help me at all. They just kept telling me that the prices are on the website. They didn't offer any alternatives, or ask about anything that I'm interested in. I asked about the SNES games they had, as they aren't priced up, and instead of discussing them in any depth, or even asking which ones I'm interested in, the store assistant asked the manager who proceeded to tell him why they aren't priced up. A complete lack of passion from the staff today, and if that carries on, I can see the shops closing and CeX distributing from a warehouse, with a service desk solely for buying gear off customers. I wanted to become a regular customer, but that experience has put me off completely. Genuinely, compare your in-store experiences with RetroJakes (check them out on YouTube) and it's a night and day difference between what you offer, and what a good consumer experience should be.
• SS

  Simple guitar Secrets

  Feb 19, 2026
  1.0
  My son sold products valued at £32, but after a month—and only following his repeated emails and persistent pressure to complete the payment process—he was paid just £12 in the end. It’s not a large amount, but it reflects the behavior and character of the store.
• MR

  Mo Ramzan

  Feb 15, 2026
  2.0
  Such a weird vibe from here. The girl worker doesn't have any manners just wants you to move so she can get behind the counter. The guy who served seemed odd and didn't speak to us properly. I guess they employ any kinds of weirdos here.

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