CeX

Reviews

• RV

  Raymond Vankenie

  Sep 18, 2026
  5.0
  Great service, and lovely people to chat with for more insight on anything you may have an interest in.
• TL

  Tom Laverick

  Sep 16, 2026
  5.0
  Whether trading items in or buying them, the service is always great with really friendly and helpful staff. The items I've bought have always been great quality. Great to have the option of cash or vouchers too. Over the past year it's quickly become my go-to shop for physical media.
• MD

  Mark Deadman

  Sep 16, 2026
  4.0
  In common with most other branches this one is nicely organised, and sort of standardized to the point where I could almost walk straight up to what I was looking for. The store also adds a bit of much needed variety to the York shopping experience.
• JP

  Jason Parrott

  Sep 14, 2026
  1.0
  Came into store to sell my phone, which was only a few months old and kept in a case, before checking it I got told grade C, when asked why, didn't get an answer, the staff member was very rude to me throughout the transaction, told me to return at 13:38, after it had been tested, I returned, to be told abruptly "not ready come back in 15 minutes" I left and returned to be met by the staff member saying "yep grade C" in a very smug manner, I asked for cash, he said "it would have to be a bank transfer" but I wanted the cash which as stated online and in store isn't a problem, I did think maybe they don't have £270 in the store, but it's not like I was wanting £1000s, but he then returned after moaning to another member of staff with the cash, no manners from the staff, I have emailed the complaints department to which they totally ignored the staff part of the email and told me why the phone was a grade C, I completely understood that I agreed to trade in, it was the way in which the staff member conducted the transaction. The landscape of the gaming retail front isn't a very positive 1 as of late with Game closed down and other places ceasing to sell physical games, with the way CEX or at least this shop I can all but guarantee they will be closed down if they keep treating customers like this, I have shopped here for years, I travelled to the Leeds branch before the York branch was opened, thank you for reading, apologies for the essay
• JS

  ja smith

  Aug 31, 2026
  1.0
  I went into use the store today, as clean and tidy as the shop was. The member of staff who served me decided to wear a political statement a trans badge on his shirt with a trans statement, which for a business is inappropriate. I use the store to trade and buy items not be lectured on a political statement, CEX need to sharpen up and tell all members of staff to leave their political agenda at home.