CeX

Reviews

• MM

  M

  Jul 29, 2026
  1.0
  Really bad store. I was sold an expensive computer and a few months later I discovered they scammed me by selling it with an illegal company copy of windows 11pro (which is now about to expire). Due to thier unwillingness to help and insistence that they want to make it as inconvenient for me as possible, I am now in the awkward position of having to sort out a small claims court action
• OK

  ozgu kadioglu

  May 18, 2026
  1.0
  I had an awful experience with CeX. I took my MacBook in for testing and they refused to accept it because apparently the “i” key didn’t work. My boyfriend fixed it immediately, so we took it back for another test, only for them to come up with a completely different excuse this time. When we got the MacBook back, we realised there was suddenly a password on it that neither of us had set. Staff were extremely unhelpful when we asked about it and acted like they didn’t know anything. To make things worse, the MacBook was completely dead because they had left it without charge, and when we asked to check it they said they “couldn’t do anything” because they didn’t have a charger… in a tech shop. After charging it ourselves and going back again, it turned out there was never even a password put on it in the first place. The whole situation was confusing, stressful, and handled terribly. The staff were rude, degrading, uninviting, and made us feel like we were wasting their time instead of helping customers properly. Really disappointing experience.
• MB

  Mat Bart

  Mar 3, 2026
  2.0
  Drop my son off to pick up our repaired ps5 From Horsham CeX and the person who served him didn’t even look up and said we don’t have a ps5. He came back to the car I went in and said someone was just rued to my son and they said sorry and we had just opened and sometimes staff can be a bit snippy and then gave me our Ps5. No need to be rude because my son is 15, happy with the repair that’s why I give 2 stars.

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