CeX

Reviews

• DL

  Dan Lisle

  Sep 23, 2026
  5.0
  Very nice indeed Very very helpful a s easy to talk to
• RJ

  Raman Jeet

  Sep 18, 2026
  1.0
  Expression with Cex is bad and frustrating i take my macbook twice first they said bring the charge which fine second day when bring all the stuff he said their lit rubber remove from the cable he said no befor One day he said yes like he is confused buy or not just making fun. Avoid this shop
• DP

  Daneel Phillips

  Jul 24, 2026
  5.0
  Came into CEX a couple of days ago with a suitcase full of games and consoles that had been sitting in a box for decades and came out with a few hundred pounds. So easy! The three CEX staff I interacted with were all amazing and extremely helpful. Would definitely choose there over other CEX shops I've been to!
• VA

  Vicky Akov

  Jul 17, 2026
  5.0
  Thank you so much! You guys were so kind and helpful. I came in asking for something and you gave it to me for free, which I really wasn’t expecting. It genuinely made my day. The customer service was amazing and everyone was so friendly. Definitely the best CeX I’ve been to. Thank you again! ⭐⭐⭐⭐⭐
• TG

  The Green

  Jun 1, 2026
  1.0
  My experience with CeX has been extremely frustrating. I took a console in and was initially told there were marks on it. Fortunately, I had another spare console, so I tried a different store. After waiting around, they didn’t even test it and then told me it needed wiping, something that wasn’t mentioned beforehand. I then went back and forth between stores, including East Grinstead, where I was told there was a warranty sticker missing. It later turned out there wasn’t. Throughout the process I felt like I was being messed around, with different staff giving different reasons and changing their assessment. I also visited Tunbridge Wells, where I felt they took liberties with the pricing offered. The whole experience felt inconsistent and unnecessarily difficult. CeX never used to be this bad. Based on my recent experiences with the East Grinstead, Crawley and Tunbridge Wells stores, customer service has gone downhill significantly. I was left feeling that faults were being exaggerated to reduce the value offered, and the lack of consistency between stores was very disappointing. I won’t be using them again.