CeX

Reviews

• RD

  Raphael David

  May 14, 2026
  5.0
  I personally love to pop in and out of the store! The staff are knowledgeable and are helpful when looking at electronics and I have had good experiences with most of them. There are some things about cex that I'm not a huge fan of but I will say that the staff are doing their best and that it is not their fault that cex had some strange policies/pricing. I always pop in to do some window shopping and the staff are always friendly to me. 10/10 a good shop with chill vibes.
• OT

  Ovidiu Tican

  Feb 16, 2026
  1.0
  I ordered an item on 13 February. It was in stock when I bought it, yet three days later it was cancelled. Three days to tell me it wasn’t available? Seriously? Online orders clearly aren’t treated with the same care as in-store customers, and that’s unacceptable. This is not a one-off. I’ve bought AirPods that were full of earwax, and a “B-grade” Apple Watch that was clearly C-grade with deep scratches. Products aren’t just tested—they need to be cleaned, graded properly, and ready for customers. Wasting people’s time with sloppy preparation is a joke. About 75% of my CeX experiences have been bad. The website and app are broken—“in stock only” selections often show unavailable items. Years of no improvement. Maybe it’s the local store, maybe the staff, maybe understaffing—but none of that excuses dirty, misgraded products and terrible service. I used to trust and respect CeX. Now? It’s consistently frustrating. Management needs to take a hard look at what they’re doing—or they’ll keep losing customers. After this, I’m done with CeX.
• SM

  Samuel Martin

  Jan 29, 2026
  5.0
  Staff are all legends. Very friendly and know what they’re doing.
• WG

  william “TOM” greer

  Dec 13, 2025
  1.0
  Took my consoles in to sell, Charlie was nice reassured me that they would check them out (see if they worked) and i would get a call before 6pm.No call so next day 10.30 still no call, so i tried calling Cex what a joke, no answer. so drove there 5 miles. Charlie was not working. the consoles where still lying on the floor not checked at this stage i was angry. and asked for my consoles back. let me just say Cex is not a pleasant place to sell any of your old gear. they are a bunch of lying rip off merchants. wont be going back ever again.