Three

Reviews

• BG

  BẢO ANH_ garden

  Sep 30, 2026
  1.0
  I visited the Three store on High Street, Maidenhead today to ask for two SIMs, which are currently under the same contract, to be separated into two individual contracts. I had previously visited the same store about a week ago and was assisted by a male member of staff. He was extremely friendly, professional and helpful. After checking my account, he explained that separating the two SIMs should be a very straightforward process. Unfortunately, I could not complete the process that day because I had forgotten to bring the required Face ID/identification. I returned to the store today, expecting the same level of professional service. Unfortunately, my experience was completely different. The female member of staff I dealt with was dismissive and spoke to us in a manner that I found extremely disrespectful and unprofessional. After checking my telephone number on the system, she simply told us that there was no contract with the store, despite the fact that my contract is still active and I have the relevant documentation with me. Rather than trying to understand the situation or assist me in resolving the issue, I felt that she was simply dismissing my concerns and was unwilling to help resolve the matter. I was also very uncomfortable with her manner and body language. While speaking with me, she was sitting with one leg raised on the same chair she was sitting on. I found this posture inappropriate and unprofessional in a customer-facing environment. I have included a photograph taken during my visit which shows the staff member’s posture at the time. There is no face or name badge visible in the photograph; it is included solely to document the circumstances I experienced. What made this experience even more disappointing is the contrast with the excellent service I received from the male member of staff just one week earlier. The difference was extremely noticeable. I have been a Three customer, but after this experience I have completely lost confidence in the level of customer service provided at this store. I will wait until my current contract expires, but I do not intend to enter into another contract with Three. I will also be reconsidering whether I can recommend Three to my friends and family. Three should seriously review the customer service standards at this store. Customers deserve to be treated with respect, professionalism and a genuine willingness to help.
• KA

  Karan Anand

  Sep 10, 2026
  5.0
  I desperately needed Broadband in my house today without any issues. Romil the adviser was super helpful and provided me with the exact service that I needed. Bonus, I got it cheaper with this provider thanks to his knowledge and expertise!
• SG

  Sofia Gondal

  Jun 22, 2026
  2.0
  Three customer services told me to get my daughter's phone assessed for repair so i drove to maidenhead from slough as the shop had good reviews. The young lady at the three store said I was advised wrongly and needed to go to samsung. She was polite and apologised. But a wasted journey. Not the shop's fault. But here is why 2 stars for their service. As a temporary measure i bought pAYGo sim. It didnt work without an unlock code. I called this store and was told to call Three. I spent 45 minutes with Three customer services who in the end said they cant help. I called this shop back and was told to come back for a refund. I then came today and was disappointed by the male staff whom I explained the situation to and who kept saying the staff member who dealt with me was on break. I explained the entire story only to be asked to repeat the whole story again when a man I assume was the manager came out. They both said we dont refund pAYGo sim. I said it was not fit for purpose as I could not use it nor was I given a receipt. Very reluctantly and quite rudely they refunded the £10. Only then was I advised by the manager that to unlock the sim i didnt have to call three but the original network provider for my phone. After 2 hours on phone with customer services and two trips to maidenhead, I was given the correct advice! I then said they should tell customers the correct advice and the manager replied ' no, we are not a customer care service, you customers should tell each other'. Wow. I will be cancelling my 3 contracts with Three and returning to ee.
• AP

  Akos P.

  Jun 22, 2026
  1.0
  Low signal

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