RT
Rory Foster Trevethan
Feb 16, 2025
After being let down at 4:00am for an airport run by another company 24/7 Swindon Taxis organised a mini van taxi to collect me and ALOT of luggage within 45mins!
Absolutely incredible, polite, professional and understanding of a very stressful situation for me in the early hours of the morning.
I live in a very rural village in the Cotswolds and 24/7 Swindon Taxis were still able to organise a collection and drop off in time for me to catch my flight.
Thank you.
LS
Lisa Stevenson
Dec 18, 2024
Today we had a large group of care home residents with low mobility or needing to stay in their wheelchairs, which required a taxi to and from the theatre. We had booked in advance after being told by bus companies that they couldn't accommodate our booking. The person on the phone was really helpful and made it easier than I thought (as I thought I'd need to bring my own car as well). Two taxis were available on the day, and the drivers could not have been more helpful. Tony and Tori i believe, they were so helpful, went above and beyond as they could see the mobility issues and provided lots of options of how best and safest to get residents in the best places for them. They were chatting to the residents, keeping them safe from bumping their heads and talking to them about the panto show they were about to watch. I'd never used this company before, as I didn't realise they had disabled taxis, but they will definitely be out go to from now on.
We arranged a taxi for an elderly disabled lady to take her to the hospital for an X-ray. After 30 minutes, the taxi had still not arrived, and we were forced to use a car, which caused significant difficulty. When we contacted the driver for an update, we were astonished to discover they had ignored the postcode and directions we had provided, going to an entirely different location. The driver was unyielding on the phone, insisting we were at fault and refusing to issue a refund despite their abject failure to deliver the service for which we prepaid £90. If I could give 0 stars, I would.
Advanced booking for taxi. Dispatch forgot to order it or driver didn't pick up the mssage. Even when I called, the taxi took 20 minutes to come and was extremely late for a work meeting. Not impressed.