CeX

Reviews

• OL

  Oliver Lydon

  4 days ago
  1.0
  EDIT: They've now replied with a completely generic response and not acknowledging the actual issue, typical incompetence. I hope other people can take from this that they don't care one bit if you aren't happy. Shop elsewhere. I had an issue with this store regarding a trade in of a graphics card towards the purchase of another. I travelled 30 miles to this store as they had the new card I wanted and for ease I decided to trade in my old unit for a voucher towards the new one. I went in, signed the test receipt etc and was told there would be a 45 minute wait. 45 minute goes by, I return and am told that they cannot take this graphics card due to the heat spreader being "bent" and apparent rust on the card. I have uploaded pictures of this being "bent", it was simply a heat spreader on the rear of the card maybe 2mm out of alignment, a completely hardly noticeable cosmetic issue that would not effect the unit yet it was pointed out to be the reason why they couldn't take it. I pointed out this was totally a non issue, nothing was touching the board to short out etc, it made no sense. This could have happened previous to my ownership as I'd bought it from another CeX 3 years prior. Regarding the rust, this just shows that the employees aren't too clued up on what they're looking at, a graphics card is a motherboard, solder, chips, aluminium and plastic, all of which would not rust. I didn't even bother to ask where they said this was as I had been completely baffled by why they originally said they wouldn't take it. Anyway I bought the graphics card I intended to get originally as I didn't want to waste a 60 mile round trip for nothing however I was a bit annoyed that I couldn't knock off the voucher amount for the old unit towards it. To test the fact that there was actually nothing wrong with the card, I decided to do an online trade in with CeX where I'd post the unit and they'd pay via bank transfer. Surprise surprise they bought it with no hesitation, perhaps this is because the staff there may actually know what they're looking at. By doing this and no longer needing a voucher, I was left with paying an extra £20 towards the new card as trade in for voucher was £110 and cash was £90 however after already buying the new unit, I had to take the cash and this whole situation left me out of pocket. What makes it even worse is I got home with the new card I had purchased and the backplate (where the ports were) had a slight bend in it, nothing that would effect the use but I was left absolutely stunned how this could be the case when they turned mine down for essentially the same thing. Some of the staff in there were nice enough but this just totally shows that they aren't entirely sure on what they're buying / selling and this doesn't work, it leaves customers unhappy and I also will not be returning even if its the only store with an item I want. I actually used to work for another branch of CeX around 8 years ago and I know for a fact this wouldn't have been an issue at all.
• PC

  Paul Calvert

  5 days ago
  5.0
  Absolutely lovely people. Very helpful and knowledgeable humans.
• TM

  Tom Mclean

  Mar 11, 2026
  5.0
  Friendly staff, always well stocked. Happy days 😬
• TW

  Tom Williams

  Mar 4, 2026
  5.0
  Visited here when i stayed for one night and was much better then Wellingborough and western favell put together much better experience and would definitely return in the future for games
• ES

  Eve Simmons

  Jan 2, 2026
  5.0
  Lovely helpful staff, no drama transaction returning an online order. They leave you to browsing without suffocating you which I like but are always on hand to answer any question.

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