MC
Matthias Caro
Jun 28, 2026
My experience with Golden Line Taxis was mixed. On the one hand, the driving experience was great. The driver was on time, contacted me via text to let me know that he had arrived, was polite and kindly helped me with my luggage, and the drive went smoothly. On the other hand, the customer service wasn’t that good. After submitting a booking request via the online form, my booking hadn’t yet been confirmed 12 hours later, so I had to call and ask about it; they then confirmed the booking. Then, the night before my pickup, which was scheduled for 5.30am, Golden Line Taxis called me at around 10pm to ask me to reschedule to 5.15pm. When I said that I’d rather not do so, they essentially gave me the impression that I didn’t have much of a choice since they wouldn’t have enough drivers working on the day to pick me up at 5.30am. When I then asked whether it would be possible to at least get a discount on the £39 (for a 15min drive) since I would now be picked up at a different time from what I originally requested, I was told that this wouldn’t be an option. This experience didn’t make me feel particularly valued as a customer.