I am extremely disappointed with 3’s internet service. Despite paying a premium price every month, the data connection is practically unusable for large parts of the day, especially between 12 PM and 10 PM. During these hours, speeds drop so dramatically that basic tasks such as browsing websites, sending messages, and streaming videos become frustrating or impossible.
It is unacceptable to charge customers high prices for a service that consistently fails to deliver. I have spent far too much time troubleshooting devices and settings, only to discover that the issue is the network itself. The coverage and performance are nowhere near the standard advertised.
Customers should not have to pay for a service that works only occasionally. Unless there is a significant improvement in network reliability and speed, I cannot recommend 3 to anyone looking for dependable mobile internet.
Very poor value for money and a deeply frustrating customer experience.
JP
Jack Pickering
Apr 30, 2026
3.0
Useful for three products but the staff did try to make me sign up for contracts that I didn’t need. Bad customer service if you are just trying to make money by pushing the wrong products. If you know what you want you will be fine
KK
kristian psaila (krisps)
Feb 6, 2023
5.0
Super helpful and friendly staff Deneth and Remi and other staff are all very helpful made buying a new phone a very positive experience
What types of products and services does Three York II offer?
Three York II offers 5G and Unlimited Data plans, top quality phones, and customer support.
What are the opening hours of Three at 13 Coney Street, York?
The store is open Monday, Tuesday, Thursday, Friday, and Saturday from 9:00 to 17:30; Wednesday from 9:30 to 17:30; and Sunday from 10:30 to 16:30. Bank holiday hours may vary.
Where is Three located in York?
Three is located at 13 Coney Street, York, YO1 9QL, United Kingdom.
Can I shop in-store at Three York II and what payment methods are accepted?
Yes, you can shop in-store at Three York II. They accept debit card payments and do not require cash only.
Does Three York II offer mobile repair or delivery services?
No, Three York II does not offer service repair, delivery, same-day delivery, in-store pickup, or curbside pickup services.
How can I contact Three York II by phone or email?
You can reach Three York II by phone at +441904674773 or email at store820.yorkiiownretail@three.co.uk.
Are there nearby mobile phone stores if I want to compare options?
Yes, nearby mobile phone stores include The Phone Store, Carphone Warehouse, EE, and Fone Stall York, all within the York area.
What nearby cafes can I visit before or after shopping at Three York II?
Nearby cafes include Cafe W, Riverside Cafe Bar, Starbucks UK, Starbucks Coffee, and Blue Fly Cafe, making them great spots to relax nearby.
Are there cultural or entertainment venues near Three York II?
Yes, near Three York II you can visit Picturehouse cinema, City Screen cinema and bar, and The Guildhall venue and event space.
Is Three York II active on social media for updates and offers?
Yes, Three York II can be followed on Instagram @threeuk, Twitter @ThreeUK, and Facebook at ThreeUKYork1 for updates and offers.
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