Farringdons Jewellery

Reviews

• LL

  Louis

  May 16, 2026
  1.0
  Didn’t feel welcome in store. Very patronising customer service and tone from lady there, apologies not everyone is a world expert. Maybe she was having a bad day, either way would avoid
• JV

  James Vivian

  Mar 21, 2026
  5.0
  What a great place and service, i purchased a tiffany engagement ring, spent alot of time explaining what diamonds are what and arranged to resize the ring.
• AT

  Andrew Terry

  Feb 20, 2026
  1.0
  A Cautionary Experience As a business owner myself, I do not leave negative reviews lightly. I understand that disputes can arise in any commercial transaction. However, transparency and fairness are fundamental principles in retail particularly when dealing with high-value items. I purchased an antique ring from Farringdons Jewellery and confirmed the size I required at the point of order. At no stage was it made explicitly clear that supplying the ring in that size would be treated as a “bespoke alteration” and would permanently remove my ability to return the item. Only after the purchase was I informed that the ring had been “resized” and was therefore ineligible for return under their policy. I did not request a redesign or modification beyond stating the size I wished to receive. If an item cannot be supplied in a requested size without alteration, that fact should be clearly and transparently communicated before payment is taken. I attempted to resolve the matter in a commercially pragmatic way. Instead of a full refund, I was offered a significantly reduced buy-back amount. A partial payment has been made, but a substantial balance remains outstanding, and the company considers the matter closed. I do not agree with that position and have escalated the issue accordingly. My concern is not simply financial — it is about clarity and disclosure. Customers making significant purchases should be given unambiguous information about their rights before committing. If you are considering purchasing from this business, I strongly recommend: • Obtaining written confirmation regarding sizing and return eligibility • Clarifying whether any adjustment to size will void return rights • Ensuring you fully understand their interpretation of “bespoke” prior to payment Clear communication upfront avoids disputes later. Unfortunately, that was not my experience here. Unfortunately I now have to proceed at Small Claim Court.
• LQ

  Laura Quinn

  Feb 7, 2026
  5.0
  Beautiful selection of antique jewellery and a lovely, knowledgeable team. Choosing an engagement ring is tough! They were really patient with our multiple visits and helped us make the perfect choice. The aftercare was excellent as we resized it a couple of times. Would definitely recommended.
• MS

  Miranda Sadler

  Jan 24, 2026
  5.0
  I went into Farringdons Jewellery to get a necklace chain untangled and was very impressed by their professional and friendly service. Liam Hicks untangled my necklace very quickly and insisted on doing it for free. I will definitely be back!