Three

Reviews

• EP

  Eric Alegre Pérez

  Dec 3, 2025
  1.0
  Today I went to a Three store and there was only one assistant, so I thought the service would be straightforward. I only wanted to switch my eSIM to a physical SIM, and I didn’t think it would be that complicated. However, to continue, he needed a UK ID to scan so he could access my details. I gave him my Spanish ID, as it’s the only ID I had at that momment. He only wanted to confirm my address, and I told him I could show him my bank account as proof of address, but that wasn’t acceptable either. In the end, I said I would sort it out myself from home through my Three account, as I felt the signal would be better with a physical SIM. His response was that I should just buy a SIM from another company, like EE or Vodafone, as if I didn’t know that Three also shares network coverage with Vodafone. I left feeling disappointed and surprised that a sales assistant would tell me to go to another provider for better signal. He may have meant well, but I don’t want to go through the hassle of switching networks. Anyway, I’ll resolve it myself. I honestly don’t know what the point of in-store customer service is.
• PG

  Pankaj Goikar

  Dec 3, 2022
  5.0
  Nice place to buy mobile.
• JN

  Jeffery Nicholls

  May 27, 2019
  5.0
  Helpful.
• PR

  Peter Rowan

  Apr 25, 2017
  5.0
  I recently bought a new phone but it requires a different size simcard from my old one. I went in and one of the staff (Greta) was incredibly helpful and sorted it all out in 2 minutes. It didn't cost me a penny! Great service.