Three

Reviews

• DL

  Daphne Lewis

  Dec 8, 2025
  5.0
  Staff are amazing on both occasions i have been there,i know very little about phones as 70 years old,they was respectful an calmed me down as i was very stressed.they sorted out my problems on both occasions,top customer service,i was so happy i went an bought them a box of heroes,thank you so much.
• GW

  Gary & Julie Whitehead

  Oct 14, 2025
  1.0
  I recently added The outside hub and eero router to my account for use on the Isle Of Wight. I set the system up but found the device did not work properly and constantly lost signal and required reboots involving disconnecting all leads/cable etc. None of which resolved the issue . Just in case it was a localised issue, I tried the same again in Hereford, but no difference . I therefore took the system into your Hereford store from where I purchased , hoping it would be a simple exchange. This was not the case. Your advisor suggested a phone customer care on 333…..I queried is that for a business accounts? R. ‘It might be 334’. No attempt was made to ascertain the correct number. He did however check the device and both upload and download speeds, which he said it was struggling on and that it was in fact faulty. I then left without a replacement device but chatted to an advisor on the business chat line and was told the exact opposite and to seek a replacement in store as it would be easier and instant (made sense ). I returned to the store. All advisors were busy . I waited 10 minutes and left a note on the desk with my details and the issue I had. Just as I was about to leave, Zak became free and I briefly explained the issue. He said he would speak with the manager ASAP. I returned 25 minutes later. Zak informed me that it had been so busy and not done anything with my query. But he would go out back and chase the matter up. After 20 minutes I wrote another note for the attention of the manager to call me and advise me when my replacement would be ready to collect. Zak again returned, R. ‘I’ve not been able to do anything…..’ I passed him the not and requested that I wanted a replacement ASAP and or the manager to call me…..I never received a call. I tried a further two time to resolve the matter online with two different customer care members , who seemed unwilling or able to assist, giving different excuses as to why they could not help. I requested that I wanted to escalate to a complaint. One said he would send me the form and never did. The other said he couldn’t send the form and that it was on the Three’s website, I asked for a direct link, again I was never given one. I have been a loyal customer for some years now and up until now I have had no reason to complain. So I am disappointed with the way I have been treated and ignored by the store manager. I would very much like the entire hub, router leads of the faulty items to be replaced with new items including SIM to be on the safe side please. NB: I contacted Three Business Customer Care and reported connectivity issues. Gave them my postcode, screenshot of extremely poor download and upload speeds, due to slow response times, this took nearly an hour to convey and was referred to technical support…nearly two days later STILL WAITING!!!!!!
• SS

  S

  Jun 22, 2021
  5.0
  Helpful and friendly staff kept things concise. Easiest experience at a phone shop I've had to date. 10/10, would recommend!
• GB

  Gavin Benjamin

  Aug 8, 2018
  5.0
  Friendly helpful staff
• DM

  Dan Mills

  Aug 31, 2017
  4.0
  Fine

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