Waiting times took 3 days for plan updates, but still great service
CW
Callum Wheatley
Jan 6, 2026
3.0
I visited the Three store today, as I needed to update the direct debit on my broadband account. The first lady I spoke to told me that she there was nothing she could do and that I had to call customer service to change the direct debit, despite the fact that I set up the direct debit in the store. I called the number she gave me and the automated machine didn't give me any options to deal with broadband so decided to go back to the store.
I spoke to another girl at the front desk who, immediately was able to not only help me pay my overdue bill, but then actually changed the direct debit with no issue. I really appreciate the help from the second girl I spoke to and she made the process very quick and easy, without any issues. I would absolutely give her 5 stars.
I am writing this review however, and have left 3 stars because if I had not gone back to the store and spoke to a different person, I may still be struggling with this issue. It seems that the first person I spoke to lied to me because she either couldn't or didn't want to help. Maybe more training of staff is needed.
What types of products and services does Three Colchester II offer?
Three Colchester II offers 5G and Unlimited Data plans, top-quality phones, and support for telecommunications services.
What are the store hours for Three Colchester II throughout the week?
The store is open Monday, Tuesday, Thursday, Friday, and Saturday from 9:00 to 17:30, Wednesday from 9:30 to 17:30, and Sunday from 10:00 to 16:00. Bank holiday hours may vary.
Where is Three Colchester II located?
Three Colchester II is located at 12 Culver Walk, Colchester, CO1 1XJ, United Kingdom.
How can I contact Three Colchester II by phone or email?
You can call Three Colchester II at +44 1206 368262 or email store868.colchesteriiownretail@three.co.uk.
Does Three Colchester II accept debit card payments?
Yes, Three Colchester II accepts debit card payments but does not accept cash only or mobile NFC payments.
Is in-store shopping available at Three Colchester II?
Yes, in-store shopping is available at Three Colchester II, but delivery, service repair, in-store pickup, and curbside pickup are not offered.
Which shops are located nearby that I can visit before or after shopping at Three Colchester II?
Nearby shops include The Body Shop for cosmetics and beauty supplies, Game for video games, and clothing stores like Evans, New Look, Topshop, and Topman.
Are there other mobile phone stores near Three Colchester II?
Yes, nearby mobile phone stores include O2 Shop Colchester, O2, and Vodafone UK, offering repair and retail services.
Where can I enjoy refreshments near Three Colchester II?
Close by are Juice Station (a cafe and smoothie juice bar), Costa Coffee, Minofflescolchester (desserts and cafe), and the cocktail bar Vacay at The Courtyard.
Can I find other services like health care or postal services near Three Colchester II?
Yes, there is Boots Hearingcare Colchester for hearing aids and health services, and Colchester Post Office for postal and banking services nearby.
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