hi
I visited castle point with a 3 mobile customer,( I'm his carer) yesterday afternoon
This was to sort out a problem with the App
Tom dealt with the issue
He was very patient and courteous
Great service thank you
JS
Jasmine Sewell
Apr 21, 2026
1.0
If a 0 was possible I would give a 0. Ross who works in store did a diabolical job. He cannot keep focus and was too busy trying to upsell instead of listening to what I wanted to do. He miss sold me a sim when I wanted a new contract phone and sim. He sold me a stand alone sim first without a phone and did the credit check so it couldnt be undone. When i stated several times i wanted a new phone he said he understood that bit kept talking to the other person who was with me as my number was connected to her contract. He kept trying to do too many things at once and royally messed it for me so im now stuck paying for a sim i dont need for thr next 3 years because Ross was more interested in talking about the new 5G tower they put up by his house, telling us his address, trying to upsell to the other person there. So if you go to this store do not go to him if you dont want to waste a fortune on something you dont need. This will be my last contract with three
FA
Fine ART
Nov 14, 2018
1.0
Never again.
MB
Matthew Brooks
Nov 27, 2016
1.0
I went into this store in the hope to upgrade my handset. They offered prices and deals. One was decided upon and, luckily I forgot my drivers licence to ID myself with. So I placed that upgrade on hold till I could next come into the store. I checked online for upgrade prices and it was 10x cheaper to upgrade from the site. However, in store they were preaching that they had better deals for existing customers in store than online. I advise anyone thinking of upgrading, getting a contract, or new handset with this company to check their site first. As it saved me £40 in upfront cost as well as £10 off of my monthly bill.
The Three store is located at Unit S1, East Mall, Castlepoint, Bournemouth, BH8 9UY, UK.
What are the opening hours of the Three store at Bournemouth Castlepoint?
The store is open Monday, Tuesday, Thursday, Friday, and Saturday from 09:00 to 17:30, Wednesday from 09:30 to 17:30, and Sunday from 10:30 to 16:30. Bank holiday hours may vary.
What type of services and products does the Three store offer?
The store offers 5G and Unlimited Data plans, top quality phones, and support for telecommunications services.
Can I visit the Three store in-person to shop or get support?
Yes, the Three store offers in-store shopping and support for customers.
Does the Three store accept debit card payments?
Yes, the Three store accepts debit card payments.
Is there a way to contact the Three store via email or phone?
Yes, you can email store975.bournemouthiiownretail@three.co.uk or call +44 1202 527387.
Does the Three store provide delivery or curbside pickup for products?
No, the store does not offer delivery, same-day delivery, curbside pickup, or in-store pickup services.
What nearby stores can I visit at Castlepoint after shopping at the Three store?
Nearby stores include Waterstones bookstore, The Entertainer toy store, TK Maxx department store, Clarks shoe store, and Boots Pharmacy, among others.
Are there any nearby places where I can get a coffee or a snack near the Three store?
Yes, Caffè Nero, a coffee shop and café, is located nearby where you can enjoy coffee and snacks.
How can nearby transit or shopping options help customers visiting the Three store?
Customers can easily access the Three store while visiting popular nearby places such as Sainsbury's supermarket and Argos store inside Sainsbury's at Castlepoint, making it convenient for combined shopping trips.
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