Three

Reviews

• DS

  Deborah Somoye

  Apr 28, 2026
  1.0
  Faruq and the manager at the front desk were absolutely unhelpful then went to sit at the back, leaving me to my own devices thank you so much for your help
• TT

  Tom Thorn

  Jan 10, 2026
  4.0
  Great selection of phones just a shame that the options for tariffs are expensive compared to other networks.
• BO

  Babs Otus

  Nov 24, 2025
  1.0
  It pains me to leave a review like this especially having being with 3 network for well over 16years. Throughout this period I have never experienced a terrible customer experience be it over the phone, online or in store. However, my experience at the Barking , London store this morning was nothing short of shameful. I attended the store this morning, 24/11/2025 around 09:40hrs because my SIM had stopped working and I needed a replacement. The lady that attended to me, I didn't quite catch her name, but she was of Asian ethnicity, fell seriously short of the 3 network customer service standard that one has grown accustomed to. Upon checking through the system, she noticed that there was a disparity with the date of birth on my driver's license and the one on their system. And stated that I needed to call customer service as the system wouldn't allow her to process the replacement. I explained that it must have been an error or something.; which she also acknowledged. I asked if it would be possible for her to kindly call customer service as I couldn't call due to the fact that my SIM wasn't working. She said their phones weren't working. She didn't even offer their wifi so I could chat with customer service. Her reluctance and unwillingness to help or provide a reasonable solution was just shameful!! I had to leave work and drive 92miles (to and fro) to the 3 store in Chatham, Kent where Steve and the team were super helpful;. they called customer service on my behalf, provided the store's wifi so I could access my email to receive authentication code. I left the store after 20 minutes with a working replacement SIM!!!! To the lady at Barking store, you need to be better at solution-oriented customer service. Your unwillingness to go the extra mile cost me my valuable time as well as fuel. Just shameful!!!
• AT

  aurimas tunkevicius

  Jun 14, 2023
  3.0
  Pirmą planą pasirašai o poto tavo problemos

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