KA
Kelechi Adiele
Apr 25, 2022
I had an unfortunate recent experience with this company with a number of issues after they sent cleaners to my home. My partner and I tried to resolve this by calling the company, but we were met with condescension and a poor attitude.
The main issue was that the cleaners had spilt water onto our extension lead that was out of the way (it was on a low shelf, not on the floor - I am specifying this as they have tried to claim that we put the lead in an “unpractical” position which simply isn’t true - condescension and a lack of empathy).
It seems they used this to plug-in their vacuum cleaner, but they were careless in the process. This caused electrical faults in our home that took us some time to resolve, and this put us in potential danger. When trying to discuss this with the support team, they were incredibly unhelpful and very condescending. They wouldn’t even acknowledge what we were saying, and seemed more interested in deflecting.
Other issues include turning up late, one of the cleaners disappearing 30mins into the job, and an overall low quality service (I had to mop the floors they cleaned after they left).