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CeX

3.7
(936 reviews)

Business Details

+44 3301 235986
https://uk.webuy.com/

About

Electronics StoreCell Phone StoreComputer StoreVideo Game ShopCeX
CeX buy, sell and exchange technology and entertainment. Our range includes mobile phones, video games, films, tablets, computers, cameras, iPods and digital electronics. Best cash prices paid instantly for sellers or exchange your old stuff for something new.

Details

  • DeliveryAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

CeX
Unit L21C, The Merry Hill Centre, Brierley Hill, STS
DY5 1QX, United Kingdom

Hours

Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM

Reviews

3.7
936 reviews
5 stars
392
4 stars
208
3 stars
140
2 stars
50
1 star
146
  • GW
    gregory w
    6 days ago
    2.0
    45 mins to get served , 2 tills open both dealing with purchases , not impressed with level of service
  • AA
    Anmol anmol
    Sep 15, 2026
    1.0
    They are thieves when you sell something, find a tiny tiny scratch which I c’nt even notice body can see from eye on a brand new watch. Ridiculous
  • FA
    Fatima Aziz
    Aug 30, 2026
    5.0
    Best service ever from Iqra was super helpful and amazing. Cant wait to play my new gamee.
  • SW
    Steve Withers
    Aug 29, 2026
    1.0
    I was warned against using this company, but I guess you live and learn. I sold CEX my immaculate Steam deck oled. I was offered £496 for grade A.. I dropped the device off at the Merry hill branch, and left the store whilst I waited for it to be inspected. A short while later I received a call from someone I guess was the manager. He informed me that my device would have to be downgraded to a cat B as there was a mark on the plug. This would result in a value of £415….. What a joke. So £81 less for a mark on the plug ? A USB C plug worth around £10… see if you can spot the £81 mark … A total waste of time. I guess they wanted to make a huge profit at my expense. I should’ve listened. Needless to say I didn’t sell.. save your time and learn from my mistake.
  • SM
    sam malik
    Aug 26, 2026
    1.0
    Absolute disgrace of a store. I’ve been a loyal CeX member for years and used stores all over, but the staff at Merry Hill are by far the worst. Brought my phone in and was told to return in 2 hours for testing. When I went back, one staff member tried to claim the proximity sensor wasn't working. When I proved to him on the spot that it worked perfectly, he abruptly brushed me off, said he was "too busy," and dumped me on another till. ​The second guy then made up a completely fake excuse claiming a "tiny gap in the back case" (which didn't exist) just to refuse taking the phone entirely. Pure laziness to avoid doing their job, paired with an awful, rude, and unwelcoming attitude. Management needs to look into who they're hiring here. Ended up selling the phone elsewhere with zero issues for more than CeX's original quote. Save your time and avoid this branch.

Frequently Asked Questions About CeX

What products can I buy or sell at CeX in Merry Hill?

At CeX Merry Hill, you can buy, sell, and exchange technology and entertainment products including mobile phones, video games, films, tablets, computers, cameras, iPods, and digital electronics.

What are CeX Merry Hill store hours?

CeX Merry Hill is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from CeX

This information is certified by CeX and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 27, 2026Yext Knowledge Graph
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