Apple SouthGate

Reviews

• DB

  Duncan Brown

  3 days ago
  1.0
  Badly let down by customer service regarding Apple Care and repair and replacement of my device. Humiliated and embarrassed in front of other customers because they wouldn’t honour the repair price I was quoted of £50, and insisted I had to pay £79. I left the store upset, still with a broken phone, all because they wanted their extra £29. I’ve paid for Apple Care for that device for four years @ £9.49 per month. I have another two Apple care subscriptions and Apple One and 2TB iCloud all in all I spend £62.74 per month on subscriptions. Felt like an ant dealing with corporate behemoth. I’ve cancelled all my subscriptions though that’ll make no difference to Apple.
• GK

  Gopa Kumar

  Apr 27, 2026
  5.0
  We had an excellent experience here. We were able to secure an appointment the very next day for an iPhone battery replacement. When we arrived, everything went smoothly, and we had the phone back within 1.5 hours. There’s plenty of space nearby to walk around while you wait, which was convenient since we had travelled from Yeovil. The staff member who handled our issue was friendly and very helpful.
• FD

  F D

  Apr 5, 2026
  5.0
  I hate Apple products but I went there to have my daughters device repaired. They knew exactly the issue and fixed it swiftly. Oh, yeah....I also spent 38 buck on a charger. With the assurance that it'll last like 5 years or whatever. Yay!
• DM

  Dave M

  Mar 24, 2026
  1.0
  First time in 12 years I've not been allowed to carry my folded Brompton into a shop. Security guard took the time to stop playing on his phone when I walked in and said I had to leave it outside the door. Must be a new rule as I've taken it in 3 times this year without issue. To be honest it's hard to tell if the security actually work there as they're just stood around in casual clothing playing on their phones. Needless to say I'm not leaving a 5k bike specifically designed to fold and be carried outside the door, I just rode to Currys who had no issues with me carrying my bike in. Nothing wrong with the sales staff who work there, they've all been nothing but great.
• AV

  ARREALIDAD VJ

  Mar 24, 2026
  1.0
  I had an extremely poor experience trying to purchase a MacBook in Bath. The store was overcrowded, yet severely understaffed, making it nearly impossible to get any assistance. I waited for a long time and was either ignored or given minimal attention. For a brand that positions itself as premium, the level of customer service was unacceptable. Buying such an expensive product should come with proper guidance and care, not confusion and neglect. I left the store without making a purchase, not because I didn’t want the product, but because the experience made me feel unsupported and undervalued as a customer. This is simply not the standard you expect from Apple.

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