CeX

Reviews

• RH

  R Hall

  Aug 8, 2026
  1.0
  Appalling customer service and complete disregard for customer items at CeX Yeovil. ​Using their "Drop & Go" service turned into a two-day headache of missed deadlines, wasted fuel, and careless handling of my tech. ​Staff member Luke handled my mint-condition mobile phone carelessly, stacking another phone directly on top of its screen. After leaving the items for testing, the promised 2-hour timeframe completely passed with zero communication or bank transfer. Because CeX has no direct phone line, I was forced to drive back to the store the next day, only to find out the phones still hadn't been tested. ​When I requested my items back, my phone’s screen was handed back covered in filthy, greasy smudges. Combined with scanning errors on other items and indifferent staff, this was a masterclass in terrible service. Avoid this branch if you value your time or your electronics. I took my phones upto Fone Revive, had them tested and was paid via bank transfer in 15 minutes. Cex needs to get it together.
• AP

  Aaron Powell

  Aug 4, 2026
  5.0
  Brought an xbox series X 1TB on July 31st. Swapped the original controller towards a voucher for a Forza xbox controller. I couldn’t thank the staff enough for how friendly, thoughtful and warm they treated myself and family upon shopping in the Yeovil store. Unfortunately I had issues with the xbox. It was covered with dust on the heat elements on the back of the console and dust within. However CEX was quick to act. Straight to the point and now I have an xbox that doesn’t sound like a JET coming to land. Just a quiet cool console. I would highly recommend shopping here. The Staff that served me on both my encounters are definitely trained to a good level. Thank you very much for your professionalism.
• JB

  Joeby Benham

  Jul 25, 2026
  2.0
  Avoid CEX Yeovil – Dreadful Customer Service and Complete Lack of Accountability I bought a "Grade A" phone from the Yeovil store a couple of months ago for £995. Given the price and the "Grade A" rating, you would expect a flawless device, but I had nothing but problems with it from day one. When I brought it back, they admitted they didn't have a direct replacement. Instead, they told me I could pay an extra £255 to upgrade to a newer model. Having already spent over £100 on a case, screen protector, and separate camera lens protectors for the faulty phone, I asked if they could offer a small discount on the upgrade since none of those accessories would fit the new model. The manager gave me a flat "no"—zero flexibility, zero empathy, and not even a basic apology for selling me a faulty £1k device in the first place. To make matters worse: * Wasted Day & Lost Business: I was kept waiting for 3 hours being told the new phone would be "ready soon." In the end, I had to go home without it, missing a full day of work and losing out on income. * Severe Work Disruptions: Because of the delay and setup issues, I couldn't access my personal or work emails or my banking apps. I couldn't contact my team, couldn't order materials for jobs, and missed out on important customer quotes because all the details were trapped on the phone. It took hours of hassle just to regain basic access. * Missing Accessories: To top it all off, they kept the separate camera lens protectors I had put on the old phone. When I emailed customer support, they claimed they weren't mine and belonged to CEX! Absolute joke. The basic shop staff were friendly enough, but management clearly does not care about customer retention, fair resolution, or the massive inconvenience caused by their faulty stock. Between the extra £255 for the phone, the wasted day of work, lost business opportunities, and having to buy all new accessories again, this store has cost me a fortune. Save yourself the headache and go elsewhere.
• SG

  scott gosney

  Jun 30, 2026
  5.0
  These guys and gals have been absolutely fantastic with me over the last week or so. I use the drop and go system and its great. They'll call when its all done and give you the final price, they'll also call if there is an issue. I can not fault the folks who work in the Yeovil store.
• JF

  Jack F

  May 8, 2026
  5.0
  staff are very helpful and fully tested my graphics card as i was concerned it wasn't working, even running a benchmark for me

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