Three - Closed

Reviews

• JF

  Jo Foster-Dabbs

  Jul 7, 2026
  1.0
  Avoid 3 at all costs , if I could leave a zero review I would. I have an account in my name in Telford with a mobile that my dad uses at his address in Solihull. My dad is a vulnerable 80 year old. He has been recently experiencing coverage issues in just his home and street so went into the Three store in Touchwood Solihull 07/07/26 to see if they could help him solve the issues. His signal is fine everywhere else. My dad spoke to an Asian lad ( can’t remember his name ) who couldn’t solve the issues but told my dad he could upgrade his sim for £1 cheaper which my dad agreed to and signed the new 24m contract on the advisors IPad. The sales advisor sent the contract to my dad via email. This still hasn’t solved the signal issues but what I’m more concerned with is the fact that the store has committed a an unauthorised upgrade, data breach and fraudulent transaction. This account is in my name. I was not present when any of this was taking place. I was not contacted to inform me this was taking place. My dad was not asked for any ID to confirm his identify. The contract was sent to my dad via email which needs a password to open the contract which is my date of birth. The sales advisor also got my dad to sign the contract on his iPad. The contract details are still in my name! So not only was the account not validated the sales advisor has committed a serious data breach and taken advantage of an 80yr old vulnerable man. My dad didn’t understand what was happening he just wanted to sort out his signal issues and was happy to be paying a £1 cheaper. My dad contacted me this afternoon to explain that he was having issues and told me about going into the store and having a new contract which surprised me as I know his phone is in my name. I contacted the store via phone and spoke with Jake the manager who initially seemed shocked but then tried backtracking saying that the account had been validated by asking questions and probably sending a text to the phone in question and couldn’t tell me the name of the sales advisor as they had cover in the store but would look into it. You cannot get someone to sign an agreement when the account isn’t in their name, black and white it’s as simple as that. A massive unlawful and illegal data breach. This store needs investigating , how many times has this happened before ?? An official complaint will be submitted to the complaints department.
• GB

  Graham Bale

  May 14, 2026
  5.0
  Thank you to Sam in the Solihull store - she spent 30 minutes helping me to get their eSim to work on my new Motorola Edge 70 phone. The previous day the main 3Mobile tech support team had me on the phone for nearly 2 hours but could not help resolve my issue (not receiving or making calls) telling me to go to my local store. Thanks Sam, you were brilliant! 👌👍
• AC

  Aglaita Cristina

  May 2, 2026
  5.0
  Amazing shop!
• HJ

  Harwinder Johal

  Apr 8, 2026
  1.0
  Really disappointing experience with Three. I was out of my hometown and suddenly had no signal on my SIM, so I contacted live chat for help. I was told to visit a store, and the nearest one was in Solihull. I made the trip and arrived just before 9am, expecting it to open at 9:30 as listed on Google. By 9:55, the store still hadn’t opened. No sign, no update, nothing. I wasted my time and petrol making that journey based on incorrect information and poor guidance from customer service. Not happy at all. 08-04-2026
• JS

  Joel Solomon-John

  Apr 8, 2026
  5.0
  Great customer service from Jake, helped me collect an online order quick and easy in and out within 10 minutes. No pressure upselling just honest conversation regarding benefits with my package & anything I may have missed. Also was greeted by 2 other staff members, great customer service throughout. Thank you.

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