Hamilton Auto Services

Reviews

• ML

  Martin Lafferty

  4 days ago
  1.0
  If this review prevents one customer from using Hamilton auto services then its worth it. Car making a front end suspension noise, previously changed top mount and anti-roll bar links myself, but noise was still apparent. Dropped car off on Monday for diagnostics (£50 plus vat) public holiday. Called for update and was told they think it's a shock absorber, could either charge me to replace it or to strip the suspension and investigate at £90 plus vat an hour. I waited hours for a price. Was advised ,£240 plus vat, agreed, part ordered for arrival Wednesday, called Wednesday 4pm for an update. Cars on the ramp it will probably not be ready tonight. Call back at midday tomorrow (please note to replace a shock absorber it takes 1-2 hours labour). Called back Thursday midday. Some poor excuse cars not ready. Advised I was coming to collect. Travelled to the garage to wait on the repair being completed. I get there, parts replaced but noise is still apparent. Im taken out on a test drive and told it might be the steering rack. I advised thats fine il take it elsewhere. Then im asked if I want to wait to put the old shock absorber back on. I didn't believe there was any value in this. I was told I needed to pay for the work done on the shock absorber which at that point I was happy to, given they had my van 4 days. They waived the previously mentioned diagnostic fee and continued to charge me for a part I didn't need. As I was about to leave a specialist named Amin appeared and asked me for 15 mins to have another look. He then had the van back on the ramps. And said 100% its a ball joint. I refused any further work but he said parts ordered he wanted to do it for free and would also do an alignment. It looked like things were improving but I needed the van back. So it was agreed to come back on Saturday morning for a new lower ball joint and alignment. I dropped the car off at opening 10am, and never heard anything all day. Called at 15.30 for an update and told its on the ramp being worked on, we dont believe it will be done by today. I advised again that I am coming to collect it. Made my way to the garage and it was on the ramps with some mechanics working on it. I wait on site after closing and Im told the works done and the cars ready. I checked to see and there was a new ball joint. No alignment was done despite being offered. I drive the car out the street and the noise is still very much apparent. 5 days, a shock absorber replaced for no reason, a ball joint replaced and no alignment done for an issue still to be present. Save your time, money, sanity and please choose somewhere else when considering repairs to your vehicle. Absolute abhorrent experience. Amin seemed to want to make a difference but doesnt look to be onsite full time at this garage. This is the only positive thing I can say.
• JK

  James King

  Sep 30, 2026
  5.0
  Great garage new tyre replaced with no hassle. Drove in and out within an hour. Easy to deal with.. Flawless experience..
• KC

  Kiara Cook

  Sep 25, 2026
  5.0
  Honestly can’t thank these guys enough for their help. Suffered a catastrophic coolant failure on my trip up to Scotland from Sheffield and broke down completely in Hamilton at midnight. Called these guys up at 8am the next morning and they told me to come in straight away and they’d see what they could do. They worked on my car for around 6/7 hours as all the pipes were behind the engine and sourced the parts and had my car back up and running. I mentioned my trip was going up to Inverness so they offered me a discount so I would have more money leftover to enjoy the rest of my trip. Honestly saved my holiday - could not recommend these guys any higher!!
• TC

  Thomas Canning

  Sep 11, 2026
  1.0
  Stay away from this garage if putting your car in for MOT. They failed my car on brake pads with less than 1.5 mm left on them, also suspension bushes both sides and brake discs pitted or scored. I took the car to a garage that I use for servicing the car who checked it over and took out the brake pads which measured 3.0 mm thick, also discs checked which were fitted 11 months ago nothing wrong with them. Also the suspension checked as well as I thought perfectly ok. I put the car into another garage that does MOT and it passed with no advisories. Ask yourself why are they charging £24.95 for a MOT ???????? I called the garage and raised my concerns but the feedback wasn't positive.
• OM

  Ozair Mazhar

  Sep 5, 2026
  1.0
  Terrible customer service, very dodgy dealing from the guy called jibran, went in there for mot and tire fix the guy was making up prices as he goes along, went agreed on a price and then he says cash only as thats the price he can offer as they wont declare vat on it, i called to confirm and woman working there picked and said i can pay card as it doesn't matter. Come saturday we went there and the guy got aggressive and calling me all sorts of things and when i said your employee said its the price and i can pay by card or cash he refused and said shes off today and not picking her phone classic, and that i need to now come on monday and made it look like i wasn't wanting to pay, it doesn't help the guy jibran doesnt speak english and just keep saying words that doesnt make sense when i asked reasoning for price difference, i have no problem paying vat or the price but what kind of business it is that says completely different prices as he goes along and then when i paid him gave me a different amount kn the invoice to what was actually paid. Just lazy and dishonest person who thinks people are their to be taken advantage of and then said i do t understand how vat works, which is funny as im accountant i have got the proof which will now be reported. i appreciate the girl who was there and empathetic and apologised for quoting different prices and could see the guy was making prices without providing any evidence such as invoices or breakdown of the price.