CeX

Reviews

• SS

  Shahin

  May 26, 2026
  1.0
  Horrible customer service, Hopeless and useless
• CC

  Chris

  May 6, 2026
  1.0
  Very expensive e.g Borderlands 4 - PS5 in CEX £30 or new from Smyths toy store £22.99 / Argos £24.99, 1tb internal PS5 memory used at CEX £130 or for the exact same product new at Argos £79.99 (standard price - no special offer) also if you pay cash and change your mind they will only give a credit note. Buyer beware!
• SS

  Sean

  Apr 26, 2026
  1.0
  First and last time ever going to this store ! Absolute waste of breath and time going here , came in with a few consoles having never used cex before I thought I’d give them a try as I was really interested in purchasing the roge alloy x so was hoping to put store credit against it , however when I turned up at the desk, I told the guy exactly what I had , he asked if it was complete with cables etc and I told him everything that I had with the consoles , he said that’s fine, proceeded to book me in and make me an account, I never had my license with me which was my own mistake so I left the consoles with them ran back home and came back with Id. After he had booked me in he told me he couldn’t take the game boy as it had no charger and they couldn’t test it because of that ……. Even tho they are selling them in there window ……..he told me come back roughly 30/45mins just depends might take longer to test the rest. So me, my partner and the kids left and came back 45mins later to be told that they couldn’t take the console as it didn’t have the controller with it ! Why didn’t they tell me this sooner I’ll never no, wasted a good chunk of my time and then papped me off to another employee that basically admitted that I should of been told sooner. so managed to buy the alloy x else where and I’ll stick the consoles up on eBay which tbh I’d get more money for anyway so a win for me 👍🏼. Poor all round experience! Staff look lost half the time. Do yourself the favour and just go elsewhere! Plenty of over options out there than this utter dross.
• LL

  Logan

  Apr 19, 2026
  1.0
  Broke my controller then refused to buy it after they were at fault
• AA

  Andrew A

  Mar 14, 2026
  1.0
  What happened to all of the staff who worked here for years? There was a fire group if employees who were friendly, chatty, helpful and actually worked fast! Over the last few months the new staff that have appeared are unbelievably slow. Every single time I have went in recently I am waiting 20+ minutes in a queue they only had 2-3 people in it, without fail. Today I noticed someone buying 2 PS3 games and it took over 10 minutes for the staff member to find them! He found one game, went back, put it in the case and then remembered the customer was buying 2 games so had to go back and search the same PS3 discs for the second game. The place is an absolute joke.

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