Three - Closed

Reviews

• SP

  Satish Pakki

  Apr 18, 2026
  5.0
  I had a great experience at the Three store on Reading High Street, thanks to Bri. She was incredibly friendly, patient, and genuinely helpful throughout my visit. I was having a technical issue with my eSIM, and she quickly understood the problem and resolved it by providing me with a new physical SIM at no extra cost. Bri took the time to make sure everything was working perfectly and made the whole process smooth and stress-free. Team members like her really make a difference and reflect positively on Three’s brand. I’m very grateful for her excellent service.
• AS

  Alaa Shalan

  Sep 12, 2023
  1.0
  Wish there is less than one star! I will not renew any of my contracts with this company. Where do I start with? So first if you want to sign a contract, they will do everything to help you out. Their customer service turns into zero star once you sign the contract which by the way you can never cancel. So if it’s a two-year contract, you are stuck with them for two years. I won’t mind this if they have provided me with the services I am paying for. However, I told them that I got two Sim cards because I wanted the other Sim card for my iPad, which I use for job purposes. The problem is that there is zero signal on that sim card where I work. It works fine in other places. For two years I have tried to cancel the contract of the second Sim card but I couldn’t so I paid the whole amount for two years without using the Sim card. They will never refund of course. They saw that my sim cart usage is ZERO for months yet they didn’t cancel. They promised a service but they didn’t deliver, which is their part of the contract. One time I went specifically to the store to update my address, but they did not update it! My broadband is also from three but they did help me when I had a problem with the speed (just to be fair) What bothered me the most and what made me write this review is that I went to the store recently, and I wanted to ask some questions about renewing/canceling my contacts. the guy there says that I have to do everything on the phone. Because I prefer face-to-face conversations I asked if he can help with at least the available options regarding my broadband contract renewal, he literally said “Everything can be done on the phone I don’t know what is it difficult to understand”! I went all the way to the store just to be sent back home. I don’t remember I have ever felt this furious. I later did everything on the phone and the people on three phone customer services have always been so helpful and polite. I will never go to this store or make contracts again.
• PH

  PBC Helper

  Nov 23, 2019
  3.0
  Coverage is not very good

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