Three

Reviews

• NZ

  Nathalie Z

  Jul 19, 2026
  1.0
  I am extremely disappointed with the service I received at the Three store in Poole. I took out my contract at another Three store, but there was an issue that needed resolving. As Poole is also a Three store, I expected they would be able to help. Instead, the staff were unhelpful and simply told me to go back to the original Three store where I purchased the contract. To make matters worse, I also tried to return a charger that was brand new, still sealed in the box, and only three days old. I had my receipt with me, yet I was told that this also had to be returned to the Bournemouth store. I find it unacceptable that a Three store would refuse to process a straightforward return with proof of purchase. This meant I had to travel all the way to the Bournemouth store, which was extremely difficult. I am disabled and have only just been discharged from hospital, which I have proof of if required. Having to make an unnecessary journey caused me additional stress and inconvenience that could easily have been avoided. The staff at the Bournemouth store were much more helpful and resolved the issues professionally, proving that the Poole store could and should have provided better customer service. I find it unacceptable that one Three store refused to help with a Three contract and a simple product return, resulting in unnecessary travel and distress. Customer service should be consistent across all Three stores, especially when dealing with customers who have disabilities or have recently been discharged from hospital. I would appreciate it if Three Head Office could investigate this matter and contact me regarding my experience, as I believe the level of customer service I received at the Poole store fell well below the standard customers should expect.
• JW

  Jess White

  Jul 14, 2026
  1.0
  Absolutely shocking service I received today, tried to return a phone explained my situation that I have been given by Bournemouth, told me nothing they could do and sent me all the way back to Bournemouth, poor service , didn’t care about anything I was saying, all the same company to be honest ridiculous to make anyone who is disabled go all the way back to the other store, will be making a formal complaint and will be expecting a response from their area manager. Need to hire staff who actually care about their customers. On that note I did go all the way back to Bournemouth and they kindly sorted me out and gave me a good deal in the end and lots of goodies for free, avoid the Poole store and go to the castlepoint one.
• SN

  Samantha N

  May 7, 2026
  1.0
  Came in and spoke with a guy called Kyle who once was very professional I needed to enquire about my bill At the end he really upset me now im a bag of tears Hope your happy with yourself The Manager always explains his self more clearly Shame on you as you dont know whats going on in my life
• NH

  NORMAN HOLMES

  Dec 28, 2019
  5.0
  Good service.

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