Three

Reviews

• ML

  Mac Lacey

  Aug 31, 2026
  5.0
  Popped in yesterday and enquired about an iPhone 17 pro max. The young-ish fella with the glasses and dark hair made the whole experience easy, streamlined and no hassle. Great customer service and extremely helpful. Ended up with a good deal too!!
• LE

  Leigh Easterbrook

  Aug 6, 2026
  5.0
  Sam was excellent and very helpful.Couldn’t wish for better service.
• AE

  Adubea Elizabeth

  May 23, 2026
  1.0
  am very disappointed with the way my account was handled by Three. I have been overdue on my payments for around 3 months due to losing my job because of health issues. Despite my situation, I have always tried my best to stay in communication with Three and make payments whenever I could. My outstanding balance was over £90, and today I called to make a £30 payment to reduce the debt and pay the rest next week and get back on track. The first agent I spoke to was understanding and willing to help, but unfortunately the call disconnected. When I called back, I was instantly met with a message saying my account had been terminated. What shocked me most is that I never received any email, text message, or reminder warning me that my account was about to be terminated. I then spoke to another agent and asked whether my account was terminated because I had called in, or if there was another reason. I was told to contact a debt collection company that I had no information about — no reference number, no account details, nothing to help me identify the debt when calling them. The agent then passed me to someone who said he was a manager, and he explained that my contract had to be terminated because I was three payments behind. I understand policies exist, but it is very upsetting when a customer is actively communicating, trying to pay off the balance, and making an effort to resolve things, only to suddenly have their account terminated without proper warning. I expected better communication and more support from Three during a difficult time. I will never recommend three to anyone and be careful working with them
• AE

  Ajith Ekneligoda

  Apr 8, 2026
  1.0
  Bad customer service they don't know how to talk politely to customers specifically one lady who works
• KS

  krishna prasad silwal

  Apr 6, 2026
  1.0
  Worst company I will recommend every one to not to use this service. Very bad customer service. I already informed to cancel my contact but they charged me more and more money to cancel this so please every one better not to use this company service.

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