CeX

Reviews

• MP

  Matthew Preston

  May 29, 2026
  1.0
  Sold my headphones. They said I would receive the money through bank transfer the following day, it has been 48hrs and never received it... Do not recommend
• BB

  Bella

  Mar 18, 2026
  1.0
  Very rude female member of staff. Customer service lessons needed!
• LW

  lianewest@live.co.uk west

  Mar 18, 2026
  1.0
  Extremely poor customer service at the Cowley branch. They insist on taking contact information, yet don't bother to keep you informed. I recently spent 2 days back and forth because they kept giving different reasons as to why they couldn't take an item that I immediately sold elsewhere. If you don't want to buy something from a customer, just say! Don't come up with a new reason every time an imaginary issue is fixed, then come up with a new fault. Every time I went in, another customer was complaining about something. This branch is a joke, don't waste your time.
• MH

  Mhango Home

  Feb 27, 2026
  1.0
  Very bad. Drop and go order was told it would be done but nothings happened all day no money sent and I am stranded without any money in my account. Very very shameful. I have bought and sold thousands and thousands of pounds worth of goods from Cex and this is the last time I will ever do this. Shameful
• PH

  Philip Henderson

  Feb 3, 2026
  1.0
  I tried to sell my Nintendo Switch here. I didn't hear anything back from them after a few days, and it took over 11 days to find out it had failed the testing. Given that after 14 days, CEX can just keep your stuff and not pay you, it feels like it's very much in their interests to be as slow as they can? Pro tip: The customer support email will actually respond to your questions if you say you'll stop using the store. Otherwise, they fob you off with apologies. I'm used to slow service here, but since I tried to sell hardware, they've hit a new low. It would be great if they replied to support emails as quickly as they do to bad reviews on Google.

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