Liberty Caravan Services Ltd

Reviews

• PE

  Phil “Phil87” Eightyseven

  3 days ago
  5.0
  Great company, very knowledgeable and top tier service. Will use again
• PW

  Paula Williams

  Apr 20, 2026
  5.0
  Booked a service; from booking to collecting - team were very professional, helpful and happy to answer any of my queries.. I’m not a confident tower but was given helpful instructions for entering Liberty’s which made it easier. Thank you … will definitely book in for service again.
• LH

  Lynn Hartley

  Feb 27, 2026
  5.0
  Tom, the engineer, arrived promptly. He was a pleasant, friendly and informative guy. The weather conditions were not good, rain and wind, but this didn’t stop him from doing a thorough service. He was so meticulous and precise in what he did. I will certainly have Liberty Caravans doing my next service or, for that matter, any repairs I may require. Excellent 5 star service. Wish I could give more than 5 stars.✨
• AR

  ady roberts

  Feb 11, 2026
  5.0
  Brilliant service
• JG

  Jacqueline Gill

  Jan 1, 2026
  1.0
  This is a continuation of my husbands chapter one review previously posted. Chapter 2 One week after the new panoramic sunroof was installed by Liberty Caravans it rained and our caravan was flooded due to rain coming through the badly fitted sunroof. Soft furnishings and cushions were soaked as was all the electrics under the seats and the panoramic sunroof blind. We had no choice but to return to Liberty Caravans for them to rectify the issues. When we got the caravan back we noticed the sunroof blind still damaged and extra white sealer had been applied to the top of the sunroof rain channel in an attempt to fill in the gaps left in the sealer they had previously applied. Chapter 3 Following this we left for a seven week touring holiday in France. Just our luck, as soon as we hit France a wheel bearing collapsed and we were stranded in the middle of nowhere, thank god for Caravan and Motorhome breakdown cover. We emailed Liberty Caravans over the next few weeks and received no responses. On top of this the CO2 alarm kept going off and when we went to change the battery we noticed the alarm was out of date , we had not been made aware of this following the service and looked through the emails regarding the service from Liberty Caravans and could find no worksheets. Chapter 4 After a worrying holiday we phoned Liberty Caravans but could only speak to a lovely receptionist despite our request to speak to a director so we decided to call in to make our complaints. We managed to speak to 2of the directors, Ben and Dale. We asked about the lack of service sheets for which they apologised as they should have been emailed to us. They then gave us 3 printed but unsigned engineers work sheets. After asking about the collapsed bearing and why it wasn’t spotted on the service Dale told us they don’t guarantee wheel bearings. After a long discussion about the quality of the work they had carried out we were offered a partial refund of over £800 on the proviso we did not post any negative reviews which we reluctantly accepted. After 3 failed attempts to process the refund they asked for our bank details so they could process it via bank transfer the following day. After 2 weeks with no refunds or further contact , we eventually received an email accepting that we had a verbal agreement for a partial refund but the directors had a change of mind as they considered their work was of good quality and met expected standards. We hope this comedy of errors helps others make an informed choice as to whether to entrust your caravan to Liberty caravans. If we had seen a review like this we definitely wouldn’t have used them.