Correct Service Ltd

Reviews

• RS

  r s

  Sep 8, 2025
  5.0
  My TV broke and the team got it fixed in no time. Superb service and they kept me updated througout. Thank you CS team.
• RP

  Richard Peralta

  Jun 12, 2024
  1.0
  This company was commissioned by Costco to repair a television unit we bought from them still within warranty; and it has been and continues to be an awful experience (bar the engineer who's visited our home twice, who's patient, kind, and very professional). His colleagues however, have made too many small mistakes impacting my work (I partly working in the gaming industry). First, it took them half a month to come out from Nottingham to Yorkshire. When they finally were able to send someone out, the aforementioned engineer realised his colleagues ordered the wrong motherboard to install and had to take the unit to their warehouse without warning, thus further impacting my work. A week later I had to chase them up and apparently it's been ready to come back. This is now three weeks not able to do all my work. When it finally came back the poor engineer realised his colleagues left part of the unit's legs at the warehouse when packing it up. They had to first class post the part for next day delivery... only for it to turn up without the screws to attach it to the unit. I'm tired of contacting them so now Costco is taking responsibility for communicating with them regarding my case. When it was removed from the box by the engineer on his second visit I noticed the mains power cable tightly wrapped into a knotted ball, completely ignoring the original cable tie still attached to it as well as the built in safety socket in the back of the telly. I expected more attention to detail by regular electronics engineers who do this professionally. Even only working part time in the gaming industry I know how to properly wrap a cable for safety and longevity. Costco home office is well aware of these small things that could've been prevented. I hope they're aren't small bits forgotten inside the actual television. Will edit with updates.
• DT

  Dino Terrier

  Aug 26, 2022
  5.0
  I came across CS really by accident and a recommendation, I run a Bose high end surround sound system that went in to a life of it's own, Andy came out to me in Langar and spent a good 2 hours or so trying to rectify the issue but all efforts failed so he took the system back to the workshop for further analysis. To my delight not only did they sort the issue but he and Fraser returned my system to me the very same afternoon in perfect working order, I ask you, where can you get good honest reliable friendly service like this nowadays? Would I recommend CS to you? you bet your boots I can. Thank you CS.
• CE

  Chris Elphick

  Oct 21, 2017
  2.0
  I left a blu-ray player with this company toward the end of September, and was assured the repair would take less than a week. Two weeks later, I called to see what progress had been made, and was informed that the engineer would call me back. Two further calls from me, and the engineer did eventually return my call. He explained the problem, and the upgrades to the software required, and the cost involved, £90 less my initial payment of £30, a balance of £60. However, when I collected the item, I was asked for £92, considerably more than quoted. I complained, and the response was, that ‘if I was unhappy, they could take the parts out’. They could do nothing about the price, 'as they would be out of pocket'. - Actually, I'm the one out of pocket! Not exactly, good customer service or an adequate response. The repair, took three weeks longer than expected, the communication was dire, and the quote I received from the engineer was worthless. No apology whatsoever! My experience with this company, would NOT lead me to recommend them to anyone! DREADFUL!