CeX

Reviews

• AH

  Alex Hughes

  4 days ago
  5.0
  After learning I had left an important connector for my item in the shop, I messaged the team via Messenger and they replied almost instantly. They found the item and I was very pleased with the service and willingness to help.
• MM

  Maxwell

  6 days ago
  2.0
  Brought a keyboard for a really good price - 90 pounds for one that's usually 109, I assumed something might be wrong with it for being that cheap. However, the person on till was on their phone for a good 10 minutes before even acknowledging me, which was disappointing Keyboard was cute, sounded nice and I wasn't told of any problems, I assumed it had been tested and worked fine and I just got lucky Went home, tried it, some keys were completely unresponsive and the connection to the actual key (the bronze bits? I forgot the name.) was completely bent and disconnected, and a few keys required spamming to actually process. It was lovely and it wasn't the worst experience ever, but I do wish items would be checked and people would be warned if there were issues.
• CW

  Cheryl West

  May 29, 2026
  4.0
  Got a lot to look at
• JJ

  Jamie

  May 19, 2026
  5.0
  I find this cex to be fantastic, the staff are all great not like some other cex stores, these ones are really good. There's one lady I don't know her name but she's absolutely fantastic, she has a full on conversation with you while she's serving you normally about movies but her customer service is outstanding. If I knew her name I'd let there head office know about her because she should be training other stores how to give proper customer service. Highly recommend to visit this store. Good collection of 4k steelbooks too
• JH

  Jane Hilton

  Apr 20, 2026
  1.0
  Just be aware although they don't tell you when you purchase that it is credit note only if for any reason you don't need the phone. Its not on the counter. They don't tell you its on Terms and conditions despite explaining phone was bought less than 24 hours ago due to an emergency. Not used . Be clear CEX about your policies to customers. I've had the phone checked by another phone shop who were very helpful and the battery life says it needs a service only 74% but has been sold as a B phone.

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