Three

Reviews

• DF

  Doris Fan

  Sep 20, 2026
  5.0
  Peter was very friendly and helpful. We asked him different technical questions and he’s patiently answered.
• MR

  Moshe Reitzer

  Aug 22, 2026
  1.0
  Misled by staff in the Newcastle store. I took out a 24-month contract here, as I was told it would cost £15 per month. However, in the second year, my bill suddenly spiked to £31.50 a month—more than double what I expected. When I complained, they claimed the £15 was just a one-year reduction. The staff completely hid this from me when I signed up in-store. This is incredibly dishonest. Avoid this store and double-check everything they promise you verbally.
• TZ

  Tk Zerue

  Aug 17, 2026
  1.0
  Very Disappointing Customer Service I visited the Three store with a friend three days before our second visit, and the experience was very good. The staff welcomed us, explained the broadband promotion clearly, and went through the process and pricing. We told them we would come back. However, when we returned on Saturday, 15 August 2026, b/n 11am -12Pm the experience was completely different. Another staff member was at reception and did not appear interested in assisting us. We went inside and waited for another staff member who was already serving a customer. When the receptionist eventually approached us, we explained that we had visited previously and wanted to proceed with the broadband offer that had been explained to us. He told us that the price had increased. When we tried to explain what we had been told during our previous visit, his response was very unhelpful and dismissive. He basically told us that if we wanted it, we could take it, otherwise we could leave. Most disappointingly, he told us that we were “a complete waste of time.” We were shocked and very disappointed by this attitude, especially because our previous visit had been so positive. We left the store without receiving the service we came for. Three should seriously consider providing better customer-service training to staff. Customers should always be treated with respect and professionalism, even when there is a disagreement about pricing or promotions.
• PP

  P

  Jun 10, 2026
  1.0
  AVOID AT ALL COSTS!!! Won't let me cancel contract even though I'm within 14 day cooling off period. Literally 24 hours after I ordered it I was told its past the point of no return and they've now switched my internet from my previois provider after bening assured they wouldnt switch me. Been speaking to them on live chat for three days on live chat trying to sort it and still not resolved. I'll not be using three for anything ever again as their customer service is ABYSMAL. They have no idea what you're asking them and just string you along with generic excuses to try to keep you as a customer. Multiple breaches of consumer rights/ofcom regulations, it will be reported to ofcom
• JS

  Janet Stafford

  Jun 3, 2026
  5.0
  I recently visited 3 shop Northumberland Street Newcastle to purchase a new phone. I should point out I'm from the dinosaur 🦕 age with limited tech knowledge so found the prospect of buying a new phone daunting. I was greeted by Aarron who was friendly and reassuring. I quickly found suitable phone. However transferring data from old phone to new proved difficult with numerous problems due to age of my old phone. Aarron meticulously went through various processes to find solutions and spent a considerable amount of time to get new phone set up for me. His patience and understanding was amazing and he definitely went the extra mile or more to achieve the required results. Answering all my queries and putting me at ease. Aarron is a great asset to the company and I would definitely recomend him and 3 shop on Northumberland Street to friends and family.

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