CeX

Reviews

• AA

  Arin

  4 days ago
  1.0
  Bought a charger from here on Tuesday. I specifically asked for a usb to lightening cable to charge my iPhone. I paid and the cashier put the box in the bag. I’ve returned to exchange after noticing this was the wrong cable, I was then told that I was not eligible for an exchange as the cello tape on the box was opened. The box was not damaged and the charger was not taken out. The manager was rude and blunt, didn’t even look me in the face when I was speaking to him.
• MV

  Mindaugas Vucens

  Apr 28, 2026
  5.0
  Good experience, nice staff, very satisfied. Thank you.
• SC

  Shreyansh Chauhan

  Mar 27, 2026
  1.0
  I bought the Nintendo Switch from CEX yesterday, from the Harrow branch. Yesterday, the employee tolD me that they have a two-day window—if you change your mind, you can return it. So, when I went today—less than 24 hours later—I went to return it, and they told me that they would give me a voucher; they would not give me cash or a money refund. I told them that they should have told me this before I bought it, that their two-day window was for a voucher; they don’t give cash. Then they said, “No, no, my colleague clearly explained it to you—that the two-day window is for the voucher, not for the cashback.” I said, “No, what you just said now is what your employee should have told me yesterday—that the two-day window was for the voucher, not for the cashback.” So, a debate started. They are clearly saying that they stood with their employee who was there yesterday, that I was explained everything about the return policies. However, when I was there, no employee told me any of this, and I never saw that guy at CEX. I was looking around for about an hour, thinking about which one to buy, and I never saw him. Today, he said he was standing with me and heard everything, but this is what happened. I didn’t get a refund; I only got a voucher. This was my first time buying from CEX, and honestly, I’m telling you, this was the worst experience I’ve ever had. Because wherever I go, at least they have a refund policy. The voucher policy is good—I’m not saying it’s bad—but what do I do with this voucher? Because now I will never buy from CEX again. This was my first experience, so how should I think about buying from you? No doubt, your products are good—second-hand products—but this is the worst experience.
• SG

  Savin George

  Feb 28, 2026
  1.0
  I went to get a video game, and I was staying at home to pay. Out of three people at home, they keep customers waiting for another gentleman, . be organized.
• LA

  Legionarul Adam

  Jan 22, 2026
  1.0
  A place that does not respect its customers. I am very disappointed with what I experienced here. I will never return, especially considering that you charge prices comparable to those of new products.