Three

Reviews

• AA

  Ayman Alali

  Oct 7, 2026
  1.0
  I just came to company 3. I have an internet problem and they can't fix it. I told them I want to resolve this issue, and they said they can't. However, I have to pay without internet access. This is a huge scam. I urge everyone not to deal with them; they are extremely fraudulent.
• JR

  Joanne Riu

  Oct 2, 2026
  5.0
  Huge thanks to Hayley at the Three store. Really appreciate all her help today. Excellent customer service!
• LC

  Lara Croft

  Sep 14, 2026
  1.0
  Completely terrible experience. Me and my family came today to renew a sim and we were hoping to find some help. The consultant, Nora was completely unprofessional and rude. She was laughing at us and asking personal questions in which we all felt uncomfortable. We waited patiently as she told us she had to prioritise another customer. Despite being understanding, when she came back, she was putting so much pressure on us just because her tablet was almost dying which made our decision making processes even harder. She was rushing my mom to find her documents and was pointing fingers at us. I have a strong background in sales myself and this is the worst kind of service I’ve received. Completely rude and unprofessional.
• BP

  Big Pete

  Aug 28, 2026
  1.0
  Ordered online the three broadband, it never came and went back to store then only just realised a few months down line they have been taking money for the broadband ive never received... what a joke and it does state that it would automatically be cancelled if it came back to the store ... mmmmm ok
• AC

  Ashley Chitrananda

  Aug 8, 2026
  1.0
  I had Three broadband for a short period, at which I made switch over to Sky and got given a £350 cancellation fee. So I paid 200 of that and planned to pay the remainder the following month as thats a large amount to pay all at once. I immediately recieved threats from them to take me to a debt collector. I was upset by this happening so quickly ESPECIALLY after such a large payment, so I called them and I was hung up on twice, the second call I recorded when the rep wouldnt answer me. I called back several times after this and could not get through.. I then proceeded to message them from their site to inform them of my complaint and let them know I will pay the rest the following month so I can recieve my switching credit. I never recieved any response and then a week or two later I was contacted by the debt collectors. This is my second bad experience with Three in a decade and I was stupid to think they were more professional than before. I will NEVER use their service again or recommend it to anyone. Their calling number automation is not even built for people who dont have a three phone number and its hell to reach them, bad customer service and ZERO communication. Dont risk your credit file for cheap prices, they are wack and greedy.

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