Apple Manchester Arndale

Reviews

• GO

  Gabby Olude

  3 days ago
  1.0
  very poor customer service i booked a demonstration in store and waited 45 minutes to never even get one.
• PU

  Pakistan Updates

  Oct 15, 2026
  1.0
  Worst experience ever. Staff was not cooperative, misguided us, gave us wrong information, waiting to get our mobile back. Batter visit Trafford one
• DB

  Dee B

  Oct 7, 2026
  1.0
  I had a really bad experience at the Genius Bar today. I arrived at 5.25pm for my appointment at 5.30pm. After waiting for half an hour, a worker came over to me to tell me I have been missing for the past half an hour, after telling him I had been sat waiting, he rudely spoke over me and accused me of lying. I did not once see this man looking for me at 5.30pm, nor did he call my name out at any point, so to call me a liar is quite frankly crazy. I thought the whole point of the Genius Bar was to help people with Apple issues, not be rude and condescending?
• RR

  Rk Rajon

  Sep 24, 2026
  1.0
  Despite visiting the store three times regarding a single issue, I received no resolution whatsoever. While the staff’s customer service was pleasant, their internal operational system is fundamentally flawed and inefficient. I purchased a pair of AirPods from Apple and attempted to initiate a return a week later. Returning a simple item required three separate, frustrating visits, yet the staff remained entirely incapable of processing the transaction. This experience was a complete waste of time, leaving me profoundly disappointed with Apple's sub-par operational standards and service.
• CC

  Courtney Cook-Smith

  Sep 23, 2026
  5.0
  The five stars are for the Manager, and the 2 members of staff he directed me too. Luna and Edgar. On Saturday 12th September, I visited the Apple Store and asked questions about the iPhone 18 Pro Max in silver 512GB and I was told that because I have vouchers, I can’t buy the phone online with the finance as I can’t use the vouchers online. Myself and my mum had 2 vouchers each and were trading our 5 year old iPhone 13 Pro and iPhone 13 Pro Max’s in. I were told that this can’t be done online and we need to come in store. I explained that I was going to visit the store on Saturday the 19th September for the new phone and was told it’s risky and they probably won’t have any phones available, so was told I would have a better chance if I came in on Friday 18th September. This was said by at least 3 different members of staff. Myself and my mum took the day off work, and arrived outside the Arndale at 5:30am. Jack who I believe to be a manager at Apple came outside at 6:50am and said they have plenty of stock so we all should be happy. Obviously, we were thrilled and couldn’t wait for the store to open and for us to be taken in. Jack was very helpful with answering questions I had for him. But when we got into a second Que outside of Apple and at 7:45am /7:50am, 2 other members of staff came out with iPads and went down the queue, to us, we where 9th / 10th in line and was told there was nothing left. We still went in the store to see if anything had been cancelled and wanted to ask more questions to clarify what was right. We where passed around to 5 different staff members who all said different answers again. Obviously, we wouldn’t know who to believe at this point. Absolutely gutted and frustrated that we had waited all morning to get the new phones to be told we would be happy and get what we wanted to then be let down. Personally, the online orders/ reservations should open an hour after the stores as this is unfair to people who have taken the time off work and got up early to go into store. Fast forward to Monday 21st September after checking every morning at 6am and throughout the day to see if the store had 2 phones, I finally got lucky and purchased the phones online. Then, FINALLY on Tuesday 22nd September we spoke to people who knew what they were on about (this is who the 5 stars are for) myself and my mum visited the store and I asked to speak to the managers, unfortunately I didn’t get his name but he was amazing and could clearly see how stressed I was. He passed us over to Luna who did an incredible job and restored my love for the Apple brand and restored my faith in the store again. She helped us through every enquiry, she made it an easy process for us to pick up the phones and set them up. She understood my frustration and upset from my previous visits and made me feel a lot more relaxed about this visit. Luna then had to leave, as rightfully, she finished work, we had been with her for around 2h/2h 30mins, and passed us over to Edgar, who was the same as Luna, absolutely amazing and also made us feel relaxed with this visit to the store. He helped us set up our phones, showed us new features and again explained everything to us perfectly like Luna. Edgar was with us for another 2ish hours due to our complicated situation and it took a while to put everything over to our new phones and we purchased more from the store. They both, answered all of our questions, and there were millions but it made me feel so much more relaxed and heard and they really did spend the time with us. I did leave feedback to another member of staff about my experiences the 2 weeks prior. Who said she would pass it on due to our awful experiences and they valued our feedback. Online sales who can be contacted by phone where no help either as they don’t know anything about in store purchases. Overall, can’t thank Luna and Edgar enough and I 1 million percent will recommend these 2 to anyone who visits the store to have a chat with them if you have any technical questions.

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