Three

Reviews

• LV

  Lisa Vincent

  1 day ago
  5.0
  Went to the store today, and a lovely lady called jazz helped me, and I was really really happy to have been seen by her, but I no rush, no pressure, & she knew exactually what she was doing saying&doing, no technical sentences, terms, easy to talk to I'm very much surprised she is not a deputy manager, I hope, in the future, jazz can deal eighbmd Thanks jazz, I wish you all the best for ur future, and hope you can step up Nogher step on the Ladder, to take you further, God bless you all in the dhop
• AS

  Ang Steane

  Aug 4, 2026
  5.0
  Very helpful, and went above and beyond to help me out of a dilemma. Thank you Tim.😁
• TT

  TP T

  Jul 3, 2026
  1.0
  I visited the Three mobile branch at The Chimes, Uxbridge today to purchase visitor SIM cards for relatives who will be visiting the UK next week. Unfortunately, the customer service I experienced was extremely disappointing and far below the standard expected from a national telecom operator. Although the staff appeared to be serving only a small number of customers, I was made to feel completely invisible. One staff member asked what I was looking for, and after I explained that I wanted visitor SIM cards, he simply told me to wait in a cold and dismissive manner before continuing with other tasks. I waited for a long time directly in front of him, but he did not acknowledge me again, apologise for the delay, or show any concern that I had been left waiting. Other staff members also ignored me, even after they had finished serving previous customers. As a customer, I came to the shop to purchase a service and spend money, not to ask for anything for free. The lack of acknowledgement, respect, and basic courtesy was unacceptable. It is difficult not to question why I was treated so differently, especially when the only obvious difference between me and some other customers was my East Asian appearance. Regardless of the reason, no customer should be made to feel unwelcome or invisible. I fully understand that staff can be busy, but professionalism and mutual respect are essential in customer-facing roles. A simple acknowledgement, apology, or polite explanation would have made a significant difference. Instead, the attitude I received gave the impression that my time and business had no value. Because of this poor treatment, I left the shop and visited other telecom operator branches at The Chimes and The Pavilions. The contrast was clear. Staff at other shops responded politely and professionally, even while multitasking. The O2 branch at The Chimes was helpful enough to suggest other options when they could not fully meet my requirements. The EE branch at The Pavilions took the time to explain different plans suitable for my needs, even during their busy hours. This experience raises serious concerns about the customer service standards at this Three branch. Frontline staff represent the brand, and customer relationship management is a basic requirement in sales. Customers do not visit shops because they have unlimited time to waste; they visit because they need assistance and are willing to pay for products and services. Even a small purchase today can lead to long-term loyalty if the service is professional and respectful. Maintaining frontline staff who treat potential customers with indifference can result in lost sales, damaged brand reputation, and reduced customer loyalty. It is intriguing and questionable that 'The Three' mobile invests in employees who are not performing well and do not possess the fundamental principles of customer relationship management, which are essential for frontline sales staff. In contrast, their competitors in the same shopping mall are actively developing their brands. In today’s market, competition is intense. Customers can easily switch from one service provider to another if they are unhappy. However, building a loyal customer base takes time, trust, and consistent service. I believe the senior management of the organisation already understand these principles more than an ordinary person like me. However, they also need to be aware of what is happening at branch level. This feedback is not for the customers’ benefit, because customers already have choices. It is mainly for the organisation to identify service gaps and ensure that its frontline operations support its long-term vision.
• VH

  Vikkitoria H

  Jun 17, 2026
  1.0
  My elderly mum (81yrs old) made a specific journey to the Uxbridge 3 Store on Monday 15/6 to ask for help with her mobile phone as she has been experiencing issues receiving and making normal phone calls. The guy she spoke to said he couldn’t do anything to help her without her providing/showing I.D, which is fair enough, however, he was not willing to help as she was only carrying her bus pass as a form of I.D, he specified that it needed to be either a driving licence or passport. This is absurd and ridiculous, her bus pass is a form or photo I.D. Why would she think she’s need to carry a passport around with her and what if she doesn’t even have one, ditto with the driving licence. It is hugely disappointing for anybody to receive such poor customer service, particularly so that she is very clearly an elderly person and not of the best physical health. The store was not busy either so that’s not even an excuse, it was empty. Poor poor customer service. Wouldn’t recommend visiting this store anytime soon and my mum still has an ongoing problem with receiving and making calls despite having a full phone contract, what if she has an emergency and her mobile doesn’t work correctly!! Especially disappointing having been a loyal customer for many years. Disgusting, waste of what was already an inconvenient, difficult and timely journey for her to have to make with her poor health, only to receive zero customer service. Terribly disappointing, shame on 3 Store Uxbridge and itsuseless staff!!
• KM

  Kate McFadden

  Apr 30, 2026
  5.0
  Very helpful and friendly service

Frequently Asked Questions About Three